Is this a laptop or a desktop? The monitors.xml.txt above is showing only an HP 23xi monitor connected by HDMI, but at very low resolution and refresh rate. So assuming that's the only screen you are using, most likely it's a poor quality HDMI connection and I would recommend getting a higher grade HDMI cable. After you reboot with a higher grade HDMI cable it is likely that more screen resolution and refresh rate options will be available.
** Package changed: gnome-shell (Ubuntu) => ubuntu -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/2101107 Title: Display screen broken Status in Ubuntu: Incomplete Bug description: In Ubuntu 24.04.1 settings "Display Screen" is not working. It is failing to change screens to something usable; and this make many pages unusable. I'm guessing this comes from gdm gnome3? All software up to date. ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: screen 4.9.0-1 ProcVersionSignature: Ubuntu 6.8.0-52.53~22.04.1-generic 6.8.12 Uname: Linux 6.8.0-52-generic x86_64 ApportVersion: 2.20.11-0ubuntu82.6 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Thu Mar 6 15:25:01 2025 InstallationDate: Installed on 2025-02-18 (15 days ago) InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64 (20240911) SourcePackage: screen UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu82.6 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME DisplayManager: gdm3 DistroRelease: Ubuntu 22.04 InstallationDate: Installed on 2025-02-18 (16 days ago) InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64 (20240911) Package: gnome-shell 42.9-0ubuntu2.2 PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 6.8.0-52.53~22.04.1-generic 6.8.12 RelatedPackageVersions: mutter-common 42.9-0ubuntu9 Tags: wayland-session jammy Uname: Linux 6.8.0-52-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/2101107/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
