Thanks for the bug report.
First we need to exclude the most common cause of shell bugs:
unsupported extensions. Please uninstall:
'sound-output-device-choo...@kgshank.net',
'clipboard-indica...@tudmotu.com',
'drive-m...@gnome-shell-extensions.gcampax.github.com',
'hidetop...@mathieu.bidon.ca',
'gtktitle...@velitasali.github.io'
and then log in again.
If the bug still occurs then next please check for crashes by following
these steps:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1980831
Title:
GUI freezes randomly, mouse still moving, nothing else works
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
When working normally, random freezes happen. Everything freezes,
except the mouse cursor.
I tried from keyboard to: switch to another window, start a terminal,
run a command to restart gnome, enabled ctrl+alt+backspace and tried
it to restart X windows, ctrl+alt+delete, switch to another session
with ctrl+alt+F1-F9 - nothing works.
If I'm listening to something, the sound goes on for a while;
sometimes it stops by itself, other times it keeps going.
The only way to recover that I've found is to stop the laptop from the
power button.
For a while I thought it was due to firefox; I installed the deb
version and then switched to chrome - same behavior.
It didn't happen when I was playing Hollow Knight in Steam, or when
I've used the terminal and nothing else.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-shell 42.2-0ubuntu0.2
ProcVersionSignature: Ubuntu 5.15.0-40.43-generic 5.15.35
Uname: Linux 5.15.0-40-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 6 14:27:36 2022
DisplayManager: gdm3
InstallationDate: Installed on 2022-06-16 (19 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64
(20220419)
RelatedPackageVersions: mutter-common 42.2-0ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
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