Hi! I have an Asus Zenbook UX331 with Linux Mint 19.3 Kernel version 5.3.0-51 and dual-boot with Windows 10. This laptop has the same audio device (ALC 294) as this thread is about. My problem is that the audio speakers sound kind of clunky and distorted after dual-booting from Windows to Linux. A fully shutting down and then booting in linux solves the issue but I need to boot on W10 first as I use Asus Battery Health Charging to cap my battery percentage on 60 so I can keep my laptop plugged in. I've tried many workarounds and possible fixes but the only way I could fix this was uninstalling Realtek Audio Device and High Audio Definition Device on Windows 10. Altough this is not a permanent fix as it sometimes doesn't work (probably because windows reinstall this drivers when it detect they aren't installed) and I have no sound in Windows without this drivers. I would be more than happy to provide further info about my system in order to know what is really happening.
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1742852 Title: [hostname, Realtek ALC294, Speaker, Internal] No sound at all after windows update Status in alsa-driver package in Ubuntu: Confirmed Bug description: After a windows update I lost all the sound on my ubuntu machine. It's the second time that this happends. My sound is unmuted and at a loud level and nothing is comming out of my speakers. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-26.29~16.04.2-generic 4.13.13 Uname: Linux 4.13.0-26-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.15 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: gbergeron 2408 F.... pulseaudio gbergeron 3656 F.... alsamixer CurrentDesktop: Unity Date: Thu Jan 11 22:21:23 2018 InstallationDate: Installed on 2017-11-29 (43 days ago) InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0p: gbergeron 2408 F...m pulseaudio /dev/snd/controlC0: gbergeron 2408 F.... pulseaudio gbergeron 3656 F.... alsamixer Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [hostname, Realtek ALC294, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/23/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX430UAR.203 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX430UAR dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX430UAR.203:bd08/23/2017:svnASUSTeKCOMPUTERINC.:pnUX430UAR:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX430UAR:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: UX dmi.product.name: UX430UAR dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1742852/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
