Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: cups (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1875673
Title:
printer canon ip4600 only generic text mode
Status in cups package in Ubuntu:
Confirmed
Bug description:
with ubuntu 19.10, my printer was working fine.
after upgrade to 20.04, cups cannot find the correct driver and install a
generic text only driver.
now, to be able to print pictures and pdf's, I only have 2 solutions:
- boot windows 10 (through my grub multiboot)
- boot an ubuntu 19.10 iso file (through grub -> loop) --> ubuntu 19.10 iso
(it still works fine)
the linux 64 driver is not available any more on canon site (only
windows and mac)
please indicate driver location and installation instructions. thanks
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Apr 28 17:25:41 2020
InstallationDate: Installed on 2020-04-27 (1 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat: device for iP4600: usb://Canon/iP4600%20series?serial=910778
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/iP4600.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/iP4600.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic
root=UUID=810543d2-304c-4499-bd10-0e45cc37d01a ro
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/10/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0507
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2A74-AM SE
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr0507:bd04/10/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2A74-AMSE:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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