Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Changed in: evince (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to evince in Ubuntu. https://bugs.launchpad.net/bugs/1872716 Title: Evince crashes when trying to open djvu Status in evince package in Ubuntu: Invalid Bug description: I tried to open a djvu file with evince. Instead of opening, the evince window shows for less than a second, and then it crashes. The djvu file is fine and opens well with evince 3.18.2 on ubuntu 16.04. When I try to open the file through the terminal (with 'evince <filename.djvu>') I get the output: "Segmentation fault (core dumped)". Additional info: 'lsb_release -rd': Description: Ubuntu 18.04.4 LTS Release: 18.04 'apt-cache policy evince': evince: Installed: 3.28.4-0ubuntu1.2 Candidate: 3.28.4-0ubuntu1.2 Version table: *** 3.28.4-0ubuntu1.2 500 500 http://il.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages 500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages 100 /var/lib/dpkg/status 3.28.2-1 500 500 http://il.archive.ubuntu.com/ubuntu bionic/main amd64 Packages ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: evince 3.28.4-0ubuntu1.2 ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18 Uname: Linux 5.3.0-46-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.14 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Apr 14 16:55:19 2020 InstallationDate: Installed on 2020-02-24 (49 days ago) InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1) ProcEnviron: LANGUAGE=en_IL:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_IL SHELL=/bin/bash SourcePackage: evince UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/evince/+bug/1872716/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp