Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: pulseaudio (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1871329
Title:
No "Select Audio Device" panel when plugging headphones, and no sound
output to headphones
Status in pulseaudio package in Ubuntu:
Confirmed
Bug description:
Summary
=======
Internal speakers work as expected, but when plugging headphones
through the 3.5mm jack, the "Select Audio Device" panel doesn't show
up (it normally shows up to allow user to select what kind of device
has been plugged in, be it headphones, microphone or headset). In the
Sound Settings, the Output Device automatically switches to
"Headphones - sof-hda-dsp", but no sound can be heard even though the
vumeter in the Sound Settings moves!
Steps to reproduce
==================
1. Install focal beta
2. Make sure the sound works as expected using the internal speakers and an
audio file or Youtube
3. Plug headphones in jack 3.5mm interface
Expected Results
================
- In Sound Settings, the headphones are automatically selected as output
device
- In Sound Settings, the vumeter under the Output Device moves according to
the sound
- Sound can be heard through the headphones
Actual results
==============
- In Sound Settings, the headphones are automatically selected as output
device (OK)
- In Sound Settings, the vumeter under the Output Device moves according to
the sound (OK)
- No sound can be heard (Not OK)
Attached are output of `pactl info` and `pactl list` before and after
plugging headphones, while playing a tune on Bandcamp in Firefox.
Additional Info
===============
Ubuntu: 20.04 beta image
Certified device: <https://certification.ubuntu.com/hardware/201905-27083>
system-manufacturer: Dell Inc.
system-product-name: Vostro 5590
bios-version: 1.1.0
CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz (8x)
GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device
[8086:9b41] (rev 02)
01:00.0 3D controller [0302]: NVIDIA Corporation Device [10de:1d13] (rev a1)
kernel-version: 5.4.0-21-generic
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27
Uname: Linux 5.4.0-21-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu24
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pieq 1768 F.... pulseaudio
/dev/snd/pcmC0D0p: pieq 1768 F...m pulseaudio
/dev/snd/pcmC0D6c: pieq 1768 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Tue Apr 7 16:33:27 2020
InstallationDate: Installed on 2020-04-07 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Beta amd64 (20200402)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/18/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.0
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.1.0:bd07/18/2019:svnDellInc.:pnVostro5590:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
dmi.product.family: Vostro
dmi.product.name: Vostro 5590
dmi.product.sku: 095A
dmi.sys.vendor: Dell Inc.
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