Print job submitted and hung:
kim@kim-MS-7865:/etc/cups/ppd$ lpq
MX860 is ready and printing
Rank Owner Job File(s) Total Size
active kim 479 nsswitch.conf 1024 bytes
kim@kim-MS-7865:/etc/cups/ppd$ lpstat -t
scheduler is running
system default destination: MX860
device for MX860: socket://192.168.1.87:9100
MX860 accepting requests since Sat 15 Dec 2018 01:34:45 PM CST
printer MX860 now printing MX860-479. enabled since Sat 15 Dec 2018 01:34:45
PM CST
The printer is not responding.
MX860-479 kim 1024 Sat 15 Dec 2018 01:34:45 PM CST
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1808581
Title:
cannot print to Canon MX860 after upgrade to Ubuntu 18.04
Status in cups package in Ubuntu:
New
Bug description:
After upgrading to Ubuntu 18.04, I can no longer print to my Canon MX860. It
is connected to my WiFi network.
- I can successfully ping the printer.
- I can connect to the printer via the printer web server.
- When I try to print, it just hangs: no error messages, no printing.
Additional information was submitted with 'ubuntu-bug cups'
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.2
ProcVersionSignature: Ubuntu 4.15.0-42.45-generic 4.15.18
Uname: Linux 4.15.0-42-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 14 13:30:40 2018
InstallationDate: Installed on 2015-01-10 (1434 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
(20140722.2)
KernLog:
Lpstat: device for MX860: cnijnet:/00:1E:8F:74:5A:78
MachineType: MSI MS-7865
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/MX860.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/MX860.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-42-generic
root=UUID=c7580c78-9be5-43e5-8256-d02dd697238b ro plymouth:debug drm.debug=0xe
SourcePackage: cups
UpgradeStatus: Upgraded to bionic on 2018-08-16 (120 days ago)
dmi.bios.date: 02/21/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V10.0
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: AM1I (MS-7865)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrV10.0:bd02/21/2014:svnMSI:pnMS-7865:pvr2.0:rvnMSI:rnAM1I(MS-7865):rvr2.0:cvnMSI:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7865
dmi.product.version: 2.0
dmi.sys.vendor: MSI
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