Public bug reported:
Ever since I updated from 18.04 to 18.10, I'm no longer able to play a
game like Heroes of Newerth. As soon as the game start after the picking
phase, my system completely shuts off/reboots. Testing with a game like
Warsow gives me the same result.
In about 50% of the crashes it is just turning the system off completely. In
the other 50% it reboots the system and it's the BIOS telling me about a
probable power issue and anti-surge protection was triggered.
I disabled the systems anti-surge protection in the BIOS as a test. No change
again, the system just turns off.
The PSU should be fine though, as all was running smooth in Ubuntu 18.04.
All was fine on 18.04 with the default open source drivers in
combination with my AMD RX480 card.
Lowering every graphic setting (resolution, anti-aliasing, etc.) in the
game to a minimum does not help in any way.
Due to it being a complete crash, I don't quite know where to report what since
I have no error nor log messages to go on.
Nothing of any use (recent or related to the crash) is available in /var/crash.
As an additional test I tried a Wayland session instead of the Xorg
session I normally use. The result is the same, a hard crash of the
system.
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: xserver-xorg-video-amdgpu 18.1.0-1
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
CompositorRunning: None
CurrentDesktop: GNOME
Date: Tue Oct 23 19:26:29 2018
DistUpgraded: 2018-10-20 15:37:41,796 ERROR got error from PostInstallScript
./xorg_fix_proprietary.py (g-exec-error-quark: Failed to execute child process
“./xorg_fix_proprietary.py” (No such file or directory) (8))
DistroCodename: cosmic
DistroVariant: ubuntu
DkmsStatus: rtl8812au, 4.3.8.12175.20140902+dfsg, 4.18.0-10-generic, x86_64:
installed
EcryptfsInUse: Yes
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX
470/480/570/570X/580/580X] [1002:67df] (rev c7) (prog-if 00 [VGA controller])
Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Radeon RX 480 [1002:0b37]
InstallationDate: Installed on 2015-11-26 (1062 days ago)
InstallationMedia: It
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-10-generic
root=UUID=5964de09-33e3-464b-b810-af3990cf8719 ro quiet splash vt.handoff=1
SourcePackage: xserver-xorg-video-amdgpu
UpgradeStatus: Upgraded to cosmic on 2018-10-20 (3 days ago)
dmi.bios.date: 03/09/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3001
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A88XM-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3001:bd03/09/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88XM-A:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.95-1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.2-0ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.2.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.1-3ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20171229-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-3
** Affects: xserver-xorg-video-amdgpu (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug cosmic ubuntu
** Summary changed:
- System reboot when starting a game since Ubuntu 18.10
+ System shutdown/reboot when starting a game since Ubuntu 18.10
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xserver-xorg-video-amdgpu in Ubuntu.
https://bugs.launchpad.net/bugs/1799545
Title:
System shutdown/reboot when starting a game since Ubuntu 18.10
Status in xserver-xorg-video-amdgpu package in Ubuntu:
New
Bug description:
Ever since I updated from 18.04 to 18.10, I'm no longer able to play a
game like Heroes of Newerth. As soon as the game start after the
picking phase, my system completely shuts off/reboots. Testing with a
game like Warsow gives me the same result.
In about 50% of the crashes it is just turning the system off completely. In
the other 50% it reboots the system and it's the BIOS telling me about a
probable power issue and anti-surge protection was triggered.
I disabled the systems anti-surge protection in the BIOS as a test. No change
again, the system just turns off.
The PSU should be fine though, as all was running smooth in Ubuntu 18.04.
All was fine on 18.04 with the default open source drivers in
combination with my AMD RX480 card.
Lowering every graphic setting (resolution, anti-aliasing, etc.) in
the game to a minimum does not help in any way.
Due to it being a complete crash, I don't quite know where to report what
since I have no error nor log messages to go on.
Nothing of any use (recent or related to the crash) is available in
/var/crash.
As an additional test I tried a Wayland session instead of the Xorg
session I normally use. The result is the same, a hard crash of the
system.
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: xserver-xorg-video-amdgpu 18.1.0-1
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
CompositorRunning: None
CurrentDesktop: GNOME
Date: Tue Oct 23 19:26:29 2018
DistUpgraded: 2018-10-20 15:37:41,796 ERROR got error from PostInstallScript
./xorg_fix_proprietary.py (g-exec-error-quark: Failed to execute child process
“./xorg_fix_proprietary.py” (No such file or directory) (8))
DistroCodename: cosmic
DistroVariant: ubuntu
DkmsStatus: rtl8812au, 4.3.8.12175.20140902+dfsg, 4.18.0-10-generic, x86_64:
installed
EcryptfsInUse: Yes
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX
470/480/570/570X/580/580X] [1002:67df] (rev c7) (prog-if 00 [VGA controller])
Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Radeon RX 480 [1002:0b37]
InstallationDate: Installed on 2015-11-26 (1062 days ago)
InstallationMedia: It
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-10-generic
root=UUID=5964de09-33e3-464b-b810-af3990cf8719 ro quiet splash vt.handoff=1
SourcePackage: xserver-xorg-video-amdgpu
UpgradeStatus: Upgraded to cosmic on 2018-10-20 (3 days ago)
dmi.bios.date: 03/09/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3001
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A88XM-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3001:bd03/09/2016:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA88XM-A:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.95-1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.2-0ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.2.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.1-3ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20171229-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-3
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