Hello Nalini,
Thank you for submitting this bug and reporting a problem with hplip. You made
this bug report some time ago and Ubuntu and hplip have been updated since
then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 1487709
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1487709
Title:
package hplip-data 3.14.3-0ubuntu3 failed to install/upgrade:
subprocess new pre-removal script returned error exit status 127
Status in hplip package in Ubuntu:
Incomplete
Bug description:
Error:BrokenCount>0
ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: hplip-data 3.14.3-0ubuntu3
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CupsErrorLog:
Date: Wed Aug 12 10:41:45 2015
DuplicateSignature: package:hplip-data:3.14.3-0ubuntu3:subprocess new
pre-removal script returned error exit status 127
ErrorMessage: subprocess new pre-removal script returned error exit status 127
InstallationDate: Installed on 2014-07-19 (398 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
Lpstat:
device for Fax:4: tpvmlp://Fax:4
device for HP_Deskjet_F4200_series:3: tpvmlp://HP_Deskjet_F4200_series:3
device for Microsoft_XPS_Document_Writer:2:
tpvmlp://Microsoft_XPS_Document_Writer:2
device for Send_To_OneNote_2013:1: tpvmlp://Send_To_OneNote_2013:1
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 004: ID 0e0f:0008 VMware, Inc.
Bus 002 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub
Bus 002 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: VMware, Inc. VMware Virtual Platform
PackageArchitecture: all
Papersize: a4
PpdFiles: VMware_Virtual_Printer: Generic PostScript Printer
Foomatic/Postscript (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic
root=UUID=90746b34-5434-4ac0-a58c-93933fc706ef ro quiet splash
SourcePackage: hplip
Title: package hplip-data 3.14.3-0ubuntu3 failed to install/upgrade:
subprocess new pre-removal script returned error exit status 127
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/20/2014
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd05/20/2014:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.
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