Hello Brandon,
Thank you for submitting this bug and reporting a problem with cups. You made
this bug report some time ago and Ubuntu and cups have been updated since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 1658822
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and cups better.
G
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1658822
Title:
Printer not connected
Status in cups package in Ubuntu:
Incomplete
Bug description:
I cannot print to my networked Brother HL-3170CDW from my wife's
newly-installed 16.04 laptop. My other laptop running 14.04 prints
flawlessly to the same printer. They are similar ASUS models. I did
print from the new machine once, right after installing the drivers,
but eventually I get a 'printer may not be connected' message, even if
I delete and recreate the printer. The jobs just queue up, and the
printer never leaves deep sleep mode. I don't think a signal is
getting the the printer to wake it up.
Of course, the CUPS version is different. The 14.04 machine (the one
that is working) is running 1.7.2-0ubuntu1.7 and the 16.04 box is
running 2.1.3. Sorry, but it's not with me, so I can't get much more
specific that that. All updates have been applied, though, and I even
tried the version in the experimental (proposed) repo. I've done my
best to eliminate all other possible causes of the problem, such as...
I'm using Brother print drivers downloaded from their site using the
installer script (2.0.0-1). It currently pulls down version
1.1.2-1.i386 of the CUPS wrapper and lpr files automatically. I've
also tried version 1.1.4-0.i386 of the CUPS wrapper that I kept from a
previous download. The 1.1.4-0 driver is what works on the 14.04
machine.
To eliminate potential network problems, I've changed many network
settings. The printer is connected with a wire, not wifi. I have a
static IP address on it, but I tried using DHCP just to see if that
was an issue. Brother's best suggestion was to turn on IPv6, but that
didn't solve the problem. I even changed the physical port on the
switch, just to cover all the bases. I don't think it is a network
problem at all, although I cannot always ping the printer from the new
machine, whereas I can always reach it from the old machine.
Thanks for the help!
-Brandon
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