Bruce, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing.
Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal: cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y dist-upgrade && sudo service apport start force_start=1 If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open a terminal, navigate to your /var/crash directory and file your report with: sudo ubuntu-bug /var/crash/_my_crash_report.crash where _my_crash_report.crash is the crash you would like to report. By default, this sends the crash to the Ubuntu Error Tracker infrastructure, which is different than Launchpad. For more on this, please see https://wiki.ubuntu.com/ErrorTracker . However, if after doing this you would still like to have a crash report posted to Launchpad, for example to ease triage and add others to your report, one would need to open the following file via a terminal: sudo nano /etc/apport/crashdb.conf and comment out the line: 'problem_types': ['Bug', 'Package'], by changing it to: # 'problem_types': ['Bug', 'Package'], Save, close, and file the crash report via: sudo ubuntu-bug /var/crash/FILENAME.crash Where FILENAME is the actual name of the file found in the folder. However, this report is being closed since the process outlined above will deal with this issue more efficiently. Also, please do not attach your crash report manually to this report and reopen it. Thank you for your help. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs ** Changed in: simple-scan (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to simple-scan in Ubuntu. https://bugs.launchpad.net/bugs/1531374 Title: simple scan gui disappears on Ubuntu 14.04 with HP 2620 scanner and Toshiba C-55 Laptop Status in simple-scan package in Ubuntu: Invalid Bug description: The gui for simple-scan only flashes for a second, but does not load. Ubuntu 14.04 LTS with Toshiba laptop Satellite C-55A. The scanner is from Hewlett-Packard's HP-2620 All-In-One. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: simple-scan 3.12.1-0ubuntu1 [modified: usr/bin/simple-scan] Uname: Linux 3.16.0-031600-generic x86_64 NonfreeKernelModules: fglrx ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 CurrentDesktop: LXDE Date: Tue Jan 5 21:38:54 2016 DriverPackageVersions: libsane 1.0.23-3ubuntu3.1 libsane-extras N/A hplip 3.14.3-0ubuntu3.5 hpoj N/A InstallationDate: Installed on 2015-08-01 (158 days ago) InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1) MachineType: TOSHIBA Satellite C55D-A ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-031600-generic root=UUID=20a8b55f-ed2a-46ec-b85a-8dccea9362b6 ro drm.debug=0xe plymouth:debug SimpleScanLog: SourcePackage: simple-scan UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/27/2014 dmi.bios.vendor: Insyde Corp. dmi.bios.version: 1.80 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: Portable PC dmi.board.vendor: TOSHIBA dmi.board.version: MP dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: OEM Chassis Manufacturer dmi.chassis.version: OEM Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvr1.80:bd01/27/2014:svnTOSHIBA:pnSatelliteC55D-A:pvrPSCFWU-01T005:rvnTOSHIBA:rnPortablePC:rvrMP:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion: dmi.product.name: Satellite C55D-A dmi.product.version: PSCFWU-01T005 dmi.sys.vendor: TOSHIBA To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1531374/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
