Elizabeth Kitange, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing.
Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal: cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y dist-upgrade && sudo service apport start force_start=1 If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open a terminal, navigate to your /var/crash directory and file your report with: sudo ubuntu-bug /var/crash/_my_crash_report.crash where _my_crash_report.crash is the crash you would like to report. By default, this sends the crash to the Ubuntu Error Tracker infrastructure, which is different than Launchpad. For more on this, please see https://wiki.ubuntu.com/ErrorTracker . However, if after doing this you would still like to have a crash report posted to Launchpad, for example to ease triage and add others to your report, one would need to open the following file via a terminal: sudo nano /etc/apport/crashdb.conf and comment out the line: 'problem_types': ['Bug', 'Package'], by changing it to: # 'problem_types': ['Bug', 'Package'], Save, close, and file the crash report via: sudo ubuntu-bug /var/crash/FILENAME.crash Where FILENAME is the actual name of the file found in the folder. However, this report is being closed since the process outlined above will deal with this issue more efficiently. Also, please do not attach your crash report manually to this report and reopen it. Thank you for your help. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs ** Changed in: simple-scan (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to simple-scan in Ubuntu. https://bugs.launchpad.net/bugs/1441035 Title: simple scan won't save my document. crashes at right click Status in simple-scan package in Ubuntu: Invalid Bug description: Simple scan does not save my scanned document (i scanned a number of pages to save as a pdf). It shows that is has already saved but it is nowhere to be found in my laptop. The shortcuts 'Ctrl+S' and 'shift+ctrl+s' do not work either. Just like other things on my laptop, at a right click, everything that is open on my laptop just closes down and my desktop freezes. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: simple-scan 3.12.1-0ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16 Uname: Linux 3.13.0-48-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.8 Architecture: amd64 CurrentDesktop: Unity Date: Tue Apr 7 11:42:03 2015 DriverPackageVersions: libsane 1.0.23-3ubuntu3.1 libsane-extras N/A hplip 3.14.3-0ubuntu3.2 hpoj N/A InstallationDate: Installed on 2015-01-16 (81 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) MachineType: SAMSUNG ELECTRONICS CO., LTD. 300E4C/300E5C/300E7C ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic.efi.signed root=UUID=cc2eaa94-0a0e-4b96-a335-1755cdbdb31e ro quiet splash vt.handoff=7 SourcePackage: simple-scan UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/19/2012 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: P03RAQ dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: NP300E5C-A02NG dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: FAB1 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: 0.1 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrP03RAQ:bd09/19/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn300E4C/300E5C/300E7C:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP300E5C-A02NG:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1: dmi.product.name: 300E4C/300E5C/300E7C dmi.product.version: 0.1 dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1441035/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
