Usecase from a Wily gnome-shell session:
- want to print some pdf files
- double click on the pdf to get it opened
- select 'print' from the top right corner icon
- a 'Print' diolog box opens, showing the active printer and 6 tabs to set the
printing parameters. At that step, the user expect to find 'all' the relative
data concerning that active printer: either a tab listing the job(s) queue
(and opt-in options to deal with like system-config-printer do), or an icon to
get 'system-config-printer' called (but its less userfriendly than a tab
listing the jobs.
So the problem here are:
- there is not all the required info/data/settings viewable at once in the same
place as expected
- the 'system-config-printer' (which works fine) is not known/found easily, so
the user ignore its existence, and then is disapointed with its problem(s).
To resume, Till, please rework the design to get an 'All In One' radar ,
instead of these 'hidden/unknown' commands/popups
** Changed in: hplip (Ubuntu)
Status: Incomplete => New
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https://bugs.launchpad.net/bugs/1468624
Title:
job queue not populated and nothing listed
Status in CUPS:
New
Status in hplip package in Ubuntu:
New
Bug description:
when a printing task is started, it happens that some old jobs are
still in job queue and so are printed first instead of the wanted one.
Opening the hplip toolbox, the old jobs are not listed, so its
impossible to know about it/them and their numbers. And there is no
option to blindly emptying that queue. Such working feature is really
needed.
But if the user ask for opening a task into that hplip toolbox, that
time the job is displayed with its path. That is expected, but the
real pain is about these old jobs not listed, not shown and fully
unknown.
On the other side cups is also fully ignoring to list & display these
old jobs: this is also fully awaited.
ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: hplip 3.15.6-0ubuntu1
ProcVersionSignature: Ubuntu 4.0.0-3.5-generic 4.0.5
Uname: Linux 4.0.0-3-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.17.3-0ubuntu4
Architecture: i386
CupsErrorLog:
CurrentDesktop: GNOME
Date: Thu Jun 25 08:29:24 2015
Lpstat:
device for Photosmart-C4500-series:
usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
device for Photosmart_C4500:
hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Photosmart_C4500.ppd',
'/etc/cups/ppd/Photosmart-C4500-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/Photosmart_C4500.ppd: Permission denied
grep: /etc/cups/ppd/Photosmart-C4500-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.0.0-3-generic
root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro
SourcePackage: hplip
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/22/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3002
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5W DH Deluxe
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: P5W DH Deluxe
dmi.product.version: System Version
dmi.sys.vendor: ASUSTEK COMPUTER INC
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