Public bug reported:
There is no way to get ahold of someone to solve issues. I.E. I
purchased Bastion. It won't download. This issue was known for over 2
months.
Still Software Center let me go through with the purchase, and after I
found I was ripped off, I had no information on how to solve this issue
either by a reimbursement or a problem solve.
1) There should either be a chat system to a real person, or
2) there should be a phone number leading to a real person, or
3) there should be an email address that gets solutions faster than 1
working day, more like 1-3 hours at maximum.
** Affects: software-center
Importance: Undecided
Status: Confirmed
** Affects: bastion (Ubuntu)
Importance: Undecided
Status: Confirmed
** Affects: software-center (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: bastion center contact software ubuntu
** Changed in: software-center
Status: New => Confirmed
** Also affects: bastion (Ubuntu)
Importance: Undecided
Status: New
** Changed in: bastion (Ubuntu)
Status: New => Confirmed
** Also affects: software-center (Ubuntu)
Importance: Undecided
Status: New
** Changed in: software-center (Ubuntu)
Status: New => Confirmed
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Packages, which is subscribed to software-center in Ubuntu.
https://bugs.launchpad.net/bugs/1376897
Title:
No way to contact someone to get satisfaction about non working
purchases in software center
Status in Ubuntu Software Center:
Confirmed
Status in “bastion” package in Ubuntu:
Confirmed
Status in “software-center” package in Ubuntu:
Confirmed
Bug description:
There is no way to get ahold of someone to solve issues. I.E. I
purchased Bastion. It won't download. This issue was known for over 2
months.
Still Software Center let me go through with the purchase, and after I
found I was ripped off, I had no information on how to solve this
issue either by a reimbursement or a problem solve.
1) There should either be a chat system to a real person, or
2) there should be a phone number leading to a real person, or
3) there should be an email address that gets solutions faster than 1
working day, more like 1-3 hours at maximum.
To manage notifications about this bug go to:
https://bugs.launchpad.net/software-center/+bug/1376897/+subscriptions
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