And here's the information based on the
https://wiki.ubuntu.com/DebuggingPrintingProblems:
$ lsmod | grep usb
usblp 18111 0
usbhid 47074 0
hid 101002 3 hid_cypress,hid_generic,usbhid
Disconnected both OKI and DYMO printers, syslog shows:
Oct 5 23:19:27 Server kernel: [646616.504047] hub 3-0:1.0: port 1 disabled by
hub (EMI?), re-enabling...
Oct 5 23:19:27 Server kernel: [646616.504058] usb 3-1: USB disconnect, device
number 11
Oct 5 23:19:27 Server kernel: [646616.504062] usb 3-1.1: USB disconnect,
device number 15
Oct 5 23:19:27 Server kernel: [646616.504305] usb 3-1.2: USB disconnect,
device number 13
Oct 5 23:19:27 Server udev-configure-printer: remove
/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.1
Oct 5 23:19:27 Server kernel: [646616.528115] usb 3-1.4: USB disconnect,
device number 14
Oct 5 23:19:28 Server kernel: [646616.784019] usb 3-1: new full-speed USB
device number 16 using uhci_hcd
Oct 5 23:19:28 Server kernel: [646616.923720] usb 3-1: not running at top
speed; connect to a high speed hub
Oct 5 23:19:28 Server kernel: [646616.941722] usb 3-1: New USB device found,
idVendor=1a40, idProduct=0101
Oct 5 23:19:28 Server kernel: [646616.941727] usb 3-1: New USB device strings:
Mfr=0, Product=1, SerialNumber=0
Oct 5 23:19:28 Server kernel: [646616.941730] usb 3-1: Product: USB 2.0 Hub
Oct 5 23:19:28 Server kernel: [646616.944768] hub 3-1:1.0: USB hub found
Oct 5 23:19:28 Server kernel: [646616.946723] hub 3-1:1.0: 4 ports detected
Oct 5 23:19:28 Server kernel: [646617.229746] usb 3-1.2: new low-speed USB
device number 17 using uhci_hcd
Oct 5 23:19:28 Server kernel: [646617.371724] usb 3-1.2: New USB device found,
idVendor=046d, idProduct=c30f
Oct 5 23:19:28 Server kernel: [646617.371729] usb 3-1.2: New USB device
strings: Mfr=1, Product=2, SerialNumber=0
Oct 5 23:19:28 Server kernel: [646617.371733] usb 3-1.2: Product: Logitech USB
Keyboard
Oct 5 23:19:28 Server kernel: [646617.371737] usb 3-1.2: Manufacturer: Logitech
Oct 5 23:19:28 Server kernel: [646617.389126] input: Logitech Logitech USB
Keyboard as
/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input19
Oct 5 23:19:28 Server kernel: [646617.389257] hid-generic 0003:046D:C30F.0016:
input,hidraw0: USB HID v1.10 Keyboard [Logitech Logitech USB Keyboard] on
usb-0000:00:1a.0-1.2/input0
Oct 5 23:19:28 Server kernel: [646617.423800] input: Logitech Logitech USB
Keyboard as
/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.1/input/input20
Oct 5 23:19:28 Server kernel: [646617.423935] hid-generic 0003:046D:C30F.0017:
input,hidraw3: USB HID v1.10 Device [Logitech Logitech USB Keyboard] on
usb-0000:00:1a.0-1.2/input1
Oct 5 23:19:28 Server kernel: [646617.497727] usb 3-1.4: new low-speed USB
device number 18 using uhci_hcd
Oct 5 23:19:28 Server kernel: [646617.633722] usb 3-1.4: New USB device found,
idVendor=04b4, idProduct=bca1
Oct 5 23:19:28 Server kernel: [646617.633727] usb 3-1.4: New USB device
strings: Mfr=1, Product=2, SerialNumber=0
Oct 5 23:19:28 Server kernel: [646617.633731] usb 3-1.4: Product: Barcode
Reader
Oct 5 23:19:28 Server kernel: [646617.633734] usb 3-1.4: Manufacturer: Guest
Oct 5 23:19:28 Server kernel: [646617.664117] input: Guest Barcode Reader as
/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.4/3-1.4:1.0/input/input21
Oct 5 23:19:28 Server kernel: [646617.664234] cypress 0003:04B4:BCA1.0018:
input,hidraw4: USB HID v1.00 Keyboard [Guest Barcode Reader] on
usb-0000:00:1a.0-1.4/input0
Oct 5 23:19:28 Server mtp-probe: checking bus 3, device 17:
"/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2"
Oct 5 23:19:28 Server mtp-probe: checking bus 3, device 18:
"/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.4"
Oct 5 23:19:28 Server mtp-probe: bus: 3, device: 18 was not an MTP device
Oct 5 23:19:28 Server mtp-probe: bus: 3, device: 17 was not an MTP device
Oct 5 23:19:39 Server kernel: [646628.408051] usb 5-1: USB disconnect, device
number 2
Oct 5 23:19:39 Server kernel: [646628.408210] usblp2: removed
Oct 5 23:19:39 Server udev-configure-printer: remove
/devices/pci0000:00/0000:00:1d.0/usb5/5-1
Reconnected both printers, syslog was updated with the following:
Oct 5 23:21:17 Server kernel: [646726.616042] hub 3-0:1.0: port 1 disabled by
hub (EMI?), re-enabling...
Oct 5 23:21:17 Server kernel: [646726.616052] usb 3-1: USB disconnect, device
number 16
Oct 5 23:21:17 Server kernel: [646726.616056] usb 3-1.2: USB disconnect,
device number 17
Oct 5 23:21:17 Server kernel: [646726.648083] usb 3-1.4: USB disconnect,
device number 18
Oct 5 23:21:18 Server kernel: [646726.916020] usb 3-1: new full-speed USB
device number 19 using uhci_hcd
Oct 5 23:21:18 Server kernel: [646727.055776] usb 3-1: not running at top
speed; connect to a high speed hub
Oct 5 23:21:18 Server kernel: [646727.073775] usb 3-1: New USB device found,
idVendor=1a40, idProduct=0101
Oct 5 23:21:18 Server kernel: [646727.073780] usb 3-1: New USB device strings:
Mfr=0, Product=1, SerialNumber=0
Oct 5 23:21:18 Server kernel: [646727.073784] usb 3-1: Product: USB 2.0 Hub
Oct 5 23:21:18 Server kernel: [646727.076824] hub 3-1:1.0: USB hub found
Oct 5 23:21:18 Server kernel: [646727.078777] hub 3-1:1.0: 4 ports detected
Oct 5 23:21:18 Server kernel: [646727.625781] usb 3-1.2: new low-speed USB
device number 20 using uhci_hcd
Oct 5 23:21:19 Server kernel: [646727.767775] usb 3-1.2: New USB device found,
idVendor=046d, idProduct=c30f
Oct 5 23:21:19 Server kernel: [646727.767780] usb 3-1.2: New USB device
strings: Mfr=1, Product=2, SerialNumber=0
Oct 5 23:21:19 Server kernel: [646727.767784] usb 3-1.2: Product: Logitech USB
Keyboard
Oct 5 23:21:19 Server kernel: [646727.767787] usb 3-1.2: Manufacturer: Logitech
Oct 5 23:21:19 Server kernel: [646727.785184] input: Logitech Logitech USB
Keyboard as
/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input22
Oct 5 23:21:19 Server kernel: [646727.785310] hid-generic 0003:046D:C30F.0019:
input,hidraw0: USB HID v1.10 Keyboard [Logitech Logitech USB Keyboard] on
usb-0000:00:1a.0-1.2/input0
Oct 5 23:21:19 Server kernel: [646727.819850] input: Logitech Logitech USB
Keyboard as
/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.1/input/input23
Oct 5 23:21:19 Server kernel: [646727.819970] hid-generic 0003:046D:C30F.001A:
input,hidraw3: USB HID v1.10 Device [Logitech Logitech USB Keyboard] on
usb-0000:00:1a.0-1.2/input1
Oct 5 23:21:19 Server kernel: [646727.893778] usb 3-1.4: new low-speed USB
device number 21 using uhci_hcd
Oct 5 23:21:19 Server kernel: [646728.029779] usb 3-1.4: New USB device found,
idVendor=04b4, idProduct=bca1
Oct 5 23:21:19 Server kernel: [646728.029785] usb 3-1.4: New USB device
strings: Mfr=1, Product=2, SerialNumber=0
Oct 5 23:21:19 Server kernel: [646728.029789] usb 3-1.4: Product: Barcode
Reader
Oct 5 23:21:19 Server kernel: [646728.029792] usb 3-1.4: Manufacturer: Guest
Oct 5 23:21:19 Server kernel: [646728.059192] input: Guest Barcode Reader as
/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.4/3-1.4:1.0/input/input24
Oct 5 23:21:19 Server kernel: [646728.059318] cypress 0003:04B4:BCA1.001B:
input,hidraw4: USB HID v1.00 Keyboard [Guest Barcode Reader] on
usb-0000:00:1a.0-1.4/input0
Oct 5 23:21:19 Server mtp-probe: checking bus 3, device 20:
"/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.2"
Oct 5 23:21:19 Server mtp-probe: bus: 3, device: 20 was not an MTP device
Oct 5 23:21:19 Server mtp-probe: checking bus 3, device 21:
"/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.4"
Oct 5 23:21:19 Server mtp-probe: bus: 3, device: 21 was not an MTP device
Oct 5 23:21:19 Server kernel: [646728.424026] usb 5-1: new full-speed USB
device number 4 using uhci_hcd
Oct 5 23:21:19 Server kernel: [646728.585183] usb 5-1: New USB device found,
idVendor=0922, idProduct=0020
Oct 5 23:21:19 Server kernel: [646728.585189] usb 5-1: New USB device strings:
Mfr=1, Product=2, SerialNumber=3
Oct 5 23:21:19 Server kernel: [646728.585193] usb 5-1: Product: DYMO
LabelWriter 450
Oct 5 23:21:19 Server kernel: [646728.585196] usb 5-1: Manufacturer: DYMO
Oct 5 23:21:19 Server kernel: [646728.585200] usb 5-1: SerialNumber:
10122410044641
Oct 5 23:21:19 Server mtp-probe: checking bus 5, device 4:
"/sys/devices/pci0000:00/0000:00:1d.0/usb5/5-1"
Oct 5 23:21:19 Server mtp-probe: bus: 5, device: 4 was not an MTP device
Oct 5 23:21:19 Server kernel: [646728.592243] usblp 5-1:1.0: usblp2: USB
Bidirectional printer dev 4 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020
Oct 5 23:21:19 Server udev-configure-printer: add
/devices/pci0000:00/0000:00:1d.0/usb5/5-1/5-1:1.0
Oct 5 23:21:19 Server udev-configure-printer: device devpath is
/devices/pci0000:00/0000:00:1d.0/usb5/5-1/5-1:1.0
Oct 5 23:21:19 Server udev-configure-printer: MFG:DYMO MDL:LabelWriter 450
SERN:10122410044641 serial:-
Oct 5 23:21:21 Server kernel: [646729.798684] usblp2: removed
Oct 5 23:21:21 Server kernel: [646729.805268] usblp 5-1:1.0: usblp2: USB
Bidirectional printer dev 4 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020
Oct 5 23:21:21 Server kernel: [646730.008320] usblp0: removed
Oct 5 23:21:21 Server kernel: [646730.010957] usblp 2-4.2:1.0: usblp0: USB
Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027
Oct 5 23:21:21 Server udev-configure-printer: SERN fields match
Oct 5 23:21:21 Server udev-configure-printer: URI match:
usb://DYMO/LabelWriter%20450?serial=10122410044641
Oct 5 23:21:21 Server udev-configure-printer: URI of detected printer:
usb://DYMO/LabelWriter%20450?serial=10122410044641, normalized: dymo
labelwriter 450 serial 10122410044641
Oct 5 23:21:21 Server udev-configure-printer: URI of print queue:
usb://Brother/QL-560?serial=H9G333975, normalized: brother ql 560 serial
h9g333975
Oct 5 23:21:21 Server udev-configure-printer: URI of print queue:
usb://DYMO/LabelWriter%20450?serial=10122410044641, normalized: dymo
labelwriter 450 serial 10122410044641
Oct 5 23:21:21 Server udev-configure-printer: Queue
ipp://localhost:631/printers/DYMO-LabelWriter-450 has matching device URI
Oct 5 23:21:21 Server udev-configure-printer: URI of print queue:
usb://OKI%20DATA%20CORP/B410?serial=AF96005322, normalized: oki data corp b410
serial af96005322
Oct 5 23:21:41 Server kernel: [646750.273795] usb 3-1.1: new full-speed USB
device number 22 using uhci_hcd
Oct 5 23:21:41 Server kernel: [646750.398787] usb 3-1.1: New USB device found,
idVendor=06bc, idProduct=01c7
Oct 5 23:21:41 Server kernel: [646750.398793] usb 3-1.1: New USB device
strings: Mfr=1, Product=2, SerialNumber=3
Oct 5 23:21:41 Server kernel: [646750.398797] usb 3-1.1: Product: USB Device
Oct 5 23:21:41 Server kernel: [646750.398801] usb 3-1.1: Manufacturer: OKI
DATA CORP
Oct 5 23:21:41 Server kernel: [646750.398804] usb 3-1.1: SerialNumber:
AF96005322
Oct 5 23:21:41 Server kernel: [646750.406847] usblp 3-1.1:1.0: usblp4: USB
Bidirectional printer dev 22 if 0 alt 0 proto 2 vid 0x06BC pid 0x01C7
Oct 5 23:21:41 Server mtp-probe: checking bus 3, device 22:
"/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.1"
Oct 5 23:21:41 Server mtp-probe: bus: 3, device: 22 was not an MTP device
Oct 5 23:21:41 Server udev-configure-printer: add
/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.1/3-1.1:1.0
Oct 5 23:21:41 Server udev-configure-printer: device devpath is
/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.1/3-1.1:1.0
Oct 5 23:21:41 Server udev-configure-printer: Device already handled
$ lsusb
Bus 002 Device 004: ID 04a9:1909 Canon, Inc. CanoScan LiDE 110
Bus 002 Device 005: ID 1a40:0101 Terminus Technology Inc. 4-Port HUB
Bus 003 Device 019: ID 1a40:0101 Terminus Technology Inc. 4-Port HUB
Bus 003 Device 002: ID 7b7c:0100
Bus 005 Device 004: ID 0922:0020 Dymo-CoStar Corp. LabelWriter 450
Bus 005 Device 003: ID 09da:054f A4 Tech Co., Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 007: ID 04f9:2027 Brother Industries, Ltd QL-560 P-Touch Label
Printer
Bus 003 Device 022: ID 06bc:01c7 Oki Data Corp.
Bus 003 Device 020: ID 046d:c30f Logitech, Inc. Logicool HID-Compliant Keyboard
(106 key)
Bus 003 Device 021: ID 04b4:bca1 Cypress Semiconductor Corp. Barcode Reader
$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 Sep 28 11:42 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 128 Sep 28 11:42 /dev/bus/usb/002/001
crw-rw-r--+ 1 root root 189, 131 Sep 28 11:42 /dev/bus/usb/002/004
crw-rw-r-- 1 root root 189, 132 Sep 28 11:42 /dev/bus/usb/002/005
crw-rw-r-- 1 root lp 189, 134 Oct 5 23:21 /dev/bus/usb/002/007
crw-rw-r-- 1 root root 189, 256 Sep 28 11:42 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 257 Sep 28 11:42 /dev/bus/usb/003/002
crw-rw-r-- 1 root root 189, 274 Oct 5 23:21 /dev/bus/usb/003/019
crw-rw-r-- 1 root root 189, 275 Oct 5 23:21 /dev/bus/usb/003/020
crw-rw-r-- 1 root root 189, 276 Oct 5 23:21 /dev/bus/usb/003/021
crw-rw-r-- 1 root lp 189, 277 Oct 5 23:21 /dev/bus/usb/003/022
crw-rw-r-- 1 root root 189, 384 Sep 28 11:42 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 512 Sep 28 11:42 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 514 Sep 28 11:42 /dev/bus/usb/005/003
crw-rw-r-- 1 root lp 189, 515 Oct 5 23:21 /dev/bus/usb/005/004
crw-rw-r-- 1 root root 189, 640 Sep 28 11:42 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 768 Sep 28 11:42 /dev/bus/usb/007/001
crw-rw---- 1 root lp 180, 0 Oct 5 23:21 /dev/usb/lp0
crw-rw---- 1 root lp 180, 2 Oct 5 23:21 /dev/usb/lp2
crw-rw---- 1 root lp 180, 4 Oct 5 23:21 /dev/usb/lp4
$ sudo usb_printerid /dev/usb/lp0
GET_DEVICE_ID string:
MFG:Brother;CMD:PT-CBP;MDL:QL-560;CLS:PRINTER;
$ sudo usb_printerid /dev/usb/lp2
GET_DEVICE_ID string:
MFG:DYMO;CMD: ;MDL:LabelWriter 450;CLASS:PRINTER;DESCRIPTION:DYMO LabelWriter
450;SERN:10122410044641;
$ sudo usb_printerid /dev/usb/lp4
GET_DEVICE_ID string:
MANUFACTURER:OKI DATA CORP;COMMAND
SET:PJL,PCL,IBMPPR,EPSONFX,PCLXL;MODEL:B410;CLASS:PRINTER;DESCRIPTION:OKI B410;
$ lpinfo -v
network lpd
network ipp14
network ipps
network https
network ipp
serial serial:/dev/ttyS0?baud=115200
network smb
direct hp
network beh
network socket
direct usb://DYMO/LabelWriter%20450?serial=10122410044641
network http
direct hpfax
direct usb://Brother/QL-560?serial=H9G333975
direct usb://OKI%20DATA%20CORP/B410?serial=AF96005322
** Changed in: cups (Ubuntu)
Status: Incomplete => New
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https://bugs.launchpad.net/bugs/1231630
Title:
Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Status in “cups” package in Ubuntu:
New
Bug description:
I have 2 printers attached to my work station: DYMO LabelWriter 450 for
printing labels and OKI B410d for printing invoices.
My business environment sends 2 jobs at about the same time, one to print a
label and one to print the invoice.
After moving to 13.04 sometimes I see that labels printing is stopped in the
middle (only half of the label gets out of the printer), the DYMO's print queue
shows that the job is "Held" for some reason.
When I manually resume the held job the label is printed again on the second
half of the label and first half of the next label, thus wasting 2 label pages
in that case.
It's hard to reproduce, but it happens pretty frequently when printing
to both of the printers.
There is another symptom that I think is related to the same issue:
Rarely the prints are not coming out at all and than I can see in print
queues that jobs sizes are with smaller sizes than I can generally see there.
That happens for both of the printers from time to time, probably current
printing job is cut by the new one.
Couldn't reproduce the problem when printing only to 1 printer at a
time and waiting for all the jobs to come out before printing to the
other.
There was no problem on 11.10 to print to both of the printers at the
same time.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions
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