** Package changed: ubuntu => cups (Ubuntu)
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1213876
Title:
printer not seen by CUPS
Status in “cups” package in Ubuntu:
Incomplete
Bug description:
Hi
I am trying to report a bug with Ubuntu 13.04. From the looks of the forum I
am not the only one with this problem.
I use a Dell 1720 level display Vostro with a P8700 64 bit processor @
2.5GHz. The laptop also has 4GB. Ram & 300Gb. of hard drive. The OS as
bought is Win7 pro. I use a Canon multifunctional, an MPS560 which has
a wifi card. Access to the web is via virginmedia fibre link and
router.
I upgraded from 12.04-1 to 12.04-2 and then to 13.04, in the hope that
I would be able to use the multifn. with the upgraded CUPS.
All three parts work fine on Win7, including ink level display, both
via USB and the wifi link; so all hardware is OK.
Using Ubu13.04 and an USB cable all is fine, prints A4 text and DL
envelopes ok.
Ink level display does not work but I expected that. XSane also finds
the scanner without difficulty.
With the USB cable removed it is a disaster.
Xsane cannot see the scanner; Cups thinks the printer is available and sends
the data, which shows as either 'completed' or 'held' on the 'view print queue'
app.
I went to 192.168.0.1 via Firefox found that the MPS is 192.168.0.2
and the Dell is 192.168.03. I checked MAC and IP for the printer and
printed them. I then went to the printer and printed the LAN settings,
all matched the data from 192.168.02.report
I then pinged both the router and the printer; both returned send
times of about 2.0 mS. with a max./dev. of about 0.7mS. and returned
no data losses.
I have also been to CUPS Host:631 via Firefox, this was very interesting but
unfortunately offered no solution.
On two occasions whilst attempting to resolve the problem I got auto
bug reports with a request to send to Ubuntu, which I did.
Please help!
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