May you have a very good day sir Michael Nagel, thank you very much for your quick response, I clarify that I have very vague notions regarding the management of the pc, you have much reason in this comment: "site" (Unfortunately this type of problems occur more often than they should, and although it might actually be a problem with Simple Scan, in our experience, most times not.) because I say?, i was looking in the ubuntu repositories and my surprise, clarified that if I was charged another scanner program, this would bring a conflict, then uninstall one of the programs and it worked perfectly, previously at another time I've used it with some previous conflicts, (devido the above) but started very well, and I managed to work perfectly with simple scan. I am very grateful and I learned more in this PC world. I send away right through the warm greetings and apologies if something is badly written degas the use of a translator, because I do not speak English, only Spanish.
2013/3/4 Michael Nagel <[email protected]>: > ============================================================== > Hi there, > > thank you for filing this bug and showing your interest in Simple Scan! > > This seems to be a Hardware Issue, i.e. Simple Scan does not support > your scanner perfectly -- or possibly not at all. > > Unfortunately such problems happen more often then they should, and while it > might indeed be a problem with Simple Scan, in our experience, most of the > time it is not. > This is why we prepared a check-list at [1] that will let you find out > whether or not it really is a problem with Simple Scan and what your options > are in either case. > > Please read that list and tell us how you decided to proceed. I will set > this bug to "Incomplete", so a friendly robot will expire this bug in 60 > days if you do not respond. However, we would really prefer to hear back > from you! > > Best Regards > Michael > > [1] https://help.ubuntu.com/community/SimpleScanHardwareIssues > ============================================================== > > please check with xsane/scanimage > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1133804 > > Title: > Not completely finished scanning and then fails > > Status in “simple-scan” package in Ubuntu: > New > > Bug description: > I have a scanner BENQ plane, another time I could not start the > scanner, but then it worked, but this time, the process is that it > starts scanning and stops in the middle of the process and stays > there, producing that error pops ad I restarted the computer and the > scanner several times and the problem persists. > > ProblemType: Bug > DistroRelease: Ubuntu 11.10 > Package: simple-scan 3.2.1-0ubuntu1~oneiric1 > ProcVersionSignature: Ubuntu 3.0.0-30.47-generic 3.0.57 > Uname: Linux 3.0.0-30-generic i686 > NonfreeKernelModules: nvidia > ApportVersion: 1.23-0ubuntu4.1 > Architecture: i386 > Date: Tue Feb 26 21:54:09 2013 > DriverPackageVersions: > libsane 1.0.22-2ubuntu2 > libsane-extras 1.0.22.2 > hplip 3.11.7-1ubuntu3.1 > hpoj N/A > InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012) > Lsusb: > Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub > Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub > Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub > Bus 003 Device 002: ID 043d:0079 Lexmark International, Inc. InkJet Color > Printer > Bus 002 Device 013: ID 04a5:20fc Acer Peripherals Inc. (now BenQ Corp.) > Benq 5000 > MachineType: ECS M863 > ProcEnviron: > LANGUAGE=es_AR:es > PATH=(custom, no user) > LANG=es_AR.UTF-8 > SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-30-generic > root=UUID=a9a8d556-3d99-4561-a994-716786e22b3c ro recovery nomodeset > SourcePackage: simple-scan > UpgradeStatus: Upgraded to oneiric on 2012-12-19 (69 days ago) > dmi.bios.date: 05/21/2004 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: 080010 > dmi.board.name: M863 > dmi.board.vendor: ECS > dmi.board.version: 1.0 > dmi.chassis.asset.tag: 0123ABC > dmi.chassis.type: 3 > dmi.chassis.vendor: ECS > dmi.chassis.version: 1.0 > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvr080010:bd05/21/2004:svnECS:pnM863:pvr1.0:rvnECS:rnM863:rvr1.0:cvnECS:ct3:cvr1.0: > dmi.product.name: M863 > dmi.product.version: 1.0 > dmi.sys.vendor: ECS > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1133804/+subscriptions -- SILVIO -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to simple-scan in Ubuntu. https://bugs.launchpad.net/bugs/1133804 Title: Not completely finished scanning and then fails Status in “simple-scan” package in Ubuntu: New Bug description: I have a scanner BENQ plane, another time I could not start the scanner, but then it worked, but this time, the process is that it starts scanning and stops in the middle of the process and stays there, producing that error pops ad I restarted the computer and the scanner several times and the problem persists. ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: simple-scan 3.2.1-0ubuntu1~oneiric1 ProcVersionSignature: Ubuntu 3.0.0-30.47-generic 3.0.57 Uname: Linux 3.0.0-30-generic i686 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4.1 Architecture: i386 Date: Tue Feb 26 21:54:09 2013 DriverPackageVersions: libsane 1.0.22-2ubuntu2 libsane-extras 1.0.22.2 hplip 3.11.7-1ubuntu3.1 hpoj N/A InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012) Lsusb: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 002: ID 043d:0079 Lexmark International, Inc. InkJet Color Printer Bus 002 Device 013: ID 04a5:20fc Acer Peripherals Inc. (now BenQ Corp.) Benq 5000 MachineType: ECS M863 ProcEnviron: LANGUAGE=es_AR:es PATH=(custom, no user) LANG=es_AR.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-30-generic root=UUID=a9a8d556-3d99-4561-a994-716786e22b3c ro recovery nomodeset SourcePackage: simple-scan UpgradeStatus: Upgraded to oneiric on 2012-12-19 (69 days ago) dmi.bios.date: 05/21/2004 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 080010 dmi.board.name: M863 dmi.board.vendor: ECS dmi.board.version: 1.0 dmi.chassis.asset.tag: 0123ABC dmi.chassis.type: 3 dmi.chassis.vendor: ECS dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080010:bd05/21/2004:svnECS:pnM863:pvr1.0:rvnECS:rnM863:rvr1.0:cvnECS:ct3:cvr1.0: dmi.product.name: M863 dmi.product.version: 1.0 dmi.sys.vendor: ECS To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1133804/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
