I am also experiencing exactly this issue, but with a jabber.org server run by my ISP. Please have a responsible developer point to the exact XMPP XEP standard saying that clients don't do keepalive.
>From the linked Gnome bug: "Danielle Madeley [empathy developer] 2010-02-22 02:18:04 UTC The Telepathy API exposes no responsibility for keep-alive, so this is not an Empathy bug." <<--in the politest way possible, this should be handled differently. I would think this should have been forwarded to the Telepathy API maintainer, and not just summarily closed. Closing the bug doesn't fix the problem, which is the need for keepalive on the client side (see explanation below). Otherwise, the issue will keep coming up. Gtalk expects to disconnect clients after ~300 seconds if no keepalive is sent. Jabber/XMPP server implementation leaves a lot open to server maintainers, not all of which can be addressed from the user side. Failing to understand that keepalive is expected to be a client side option by XMPP server implementors is not an excuse for closing a bug, except maybe forwarding it as a feature request. Clients have no control over whether Google or any other XMPP provider will offer keepalive on their side. Please forward back to Gnome, preferably to someone else who will provide better feedback. If the feedback continues to be "we're going to ignore it", then maybe Ubuntu should look to a different chat client provider. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/479784 Title: Empathy keeps disconnecting with Network Error using Jabber Status in Chat app, and Telepathy user interface: Unknown Status in “empathy” package in Ubuntu: Invalid Bug description: Binary package hint: empathy We have an internal Jabber server running http://www.igniterealtime.org/projects/openfire/ , Every other IM client pidgin, etc on a variety of OS's within the company work fine. Empathy keeps disconnecting with the error Network error. At this stage I'm unable to use empathy. It connects for 1-3 secs and disconnects with 'Network Error'. ProblemType: Bug Architecture: amd64 Date: Tue Nov 10 07:18:26 2009 DistroRelease: Ubuntu 9.10 ExecutablePath: /usr/bin/empathy Package: empathy 2.28.1.1-0ubuntu1 ProcEnviron: SHELL=/bin/bash LANG=en_ZA.UTF-8 ProcVersionSignature: Ubuntu 2.6.31-14.48-generic SourcePackage: empathy Uname: Linux 2.6.31-14-generic x86_64 To manage notifications about this bug go to: https://bugs.launchpad.net/empathy/+bug/479784/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
