Please run these commands:
lspci -k > lspcik.txt
xrandr > xrandr.txt
journalctl -b0 > journal.txt
gsettings list-recursively org.gnome.shell > settings.txt
and then attach the resulting text files.
Also, is this a virtual machine or a real machine?
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1888994
Title:
Display scale setting is not saved across reboot
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