On Mon, Aug 19, 2024 at 7:09 AM hamomo hamomo
<ibra...@samadi1.onmicrosoft.com> wrote:
>
> Dear Debian Community Team,
>
> I hope this message finds you well.
>
> I am writing to seek further assistance regarding an issue we are
> experiencing with several laptops in our company, specifically the Gigabyte
> G5 MF model (E2DE333SD). The primary concern is the inability to control the
> laptop fans, which is leading to significant overheating.
>
> ### Issue Description:
> - **Fan Control:** The fans on these devices are operating at a very low
> speed by default, and there is no option to control or adjust their speed
> through the BIOS.
> - **Overheating:** As a result, the CPU temperature frequently rises above
> 90°C, even during moderate tasks, forcing us to halt operations to prevent
> potential damage to the hardware.
> - **Business Impact:** We have had to suspend work on these devices for some
> time, resulting in financial losses for the company.
> - **Software Solutions Attempted:** We have attempted to use several software
> solutions, including **lm-sensors**, to monitor and control fan speeds.
> However, **lm-sensors** does not detect the fans, and none of the other
> programs we tried have been successful in resolving the issue.
>
> Given that this issue affects multiple devices, we are concerned about the
> long-term impact on the hardware and the viability of continued use under
> these conditions.
>
> ### Request:
> Could you please provide any additional steps or solutions we should
> consider? We are looking for a prompt resolution to this issue to prevent
> further disruption to our operations. If there are any logs or configurations
> you need for a deeper analysis, I would be happy to provide them.
>
> Thank you for your attention to this matter. We look forward to your guidance.
Ensure the latest firmware is installed. Fan control happens through
the ACPI tables, and that is part of the UEFI.
It looks like the latest is FB10 from February 2024. You can check
your version of firmware using dmidecode. Below is from my Dell XPS
8930 (which I am typing on):
$ sudo dmidecode
...
BIOS Information
Vendor: Dell Inc.
Version: 1.1.31
Release Date: 11/21/2023
Once the firmware is up-to-date, you can move on to [remaining]
problems in the OS and desktop manager.
Jeff
