On Thu, 2024-02-08 at 15:29 +0000, Andy Smith wrote: > [...] > Someone on the apcupsd mailing list thinks I have a faulty UPS or > battery and should get a replacement. > > APC refuses to proceed with a warranty claim because they don't > support apcupsd or nut, only their own proprietary Powerchute. They > won't proceed unless I can get Powerchute to show these events or a > failed self-test.
That sucks. I didn't know that they don't stand behind their products, and it makes APC not recommendable any longer. What other manufacturers could we buy UPSs from? > [...] > Having said that, I don't need to do a warranty claim. As it was > only purchased a couple of weeks ago, consumer law allows me to > return it to the seller as faulty whether they accept that or not, > so I'll likely do that. It's just disappointing and a lot more > hassle. That seems like the best option. You can then buy from a better manufacturer which may avoid having trouble with APC later if there's a problem.
