On Dec 07, 2023, to...@tuxteam.de wrote:
> On Thu, Dec 07, 2023 at 03:52:20PM +0000, Turritopsis Dohrnii Teo En Ming 
> wrote:
> 
> [...]
> 
> > Problem
> > =========
> > 
> > On 6 Dec 2023, our client discovered that their UDM Pro could not perform 
> > firmware updates automatically. Their UDM Pro was running UniFi OS version 
> > 3.0.20. Client wants to upgrade firmware to latest version 3.1.16 but 
> > couldn't.
> > 
> > UDM Pro runs Debian 11 (bullseye)
> > ====================================
> 
> Now I don't understand: is it running UniFi OS or Debian bullseye?

"UniFi OS" (And EdgeOS on other lineups) is customized Debian Stable of
some flavor or other.

> 
> Or is Ubiquiti just cheapskating and sending their customers here
> to save on customer support?

I've never seen them direct customers anywhere other than their support
forums... 

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