On 2020-05-12 08:04, Yvan Masson wrote:
Le 12/05/2020 à 03:37, David Christensen a écrit :
On 2020-05-11 10:28, Yvan Masson wrote:
Was the memory in your computer installed by Acer?
I believe so.
Okay.
Have you removed or inserted any memory modules?
Not before the issue arose.
Okay.
Do you use static safe tools and work practices?
In this case I only used my hands, and touched grounded metal before.
AIUI microelectronics are now so small that an electrostatic discharge
too small for people to notice may still be large enough to damage the
electronics.
What is the model/ part number of your computer?
I can not tell now as I won't have access to the computer before two days.
Okay. Please post the information when available.
How many memory slots does the computer have?
1
Okay.
For each slot, what is the manufacturer name and and model/ part
number of the installed memory module?
Can not tell right now.
Okay. Please post the information when available.
Run Memtest86+ for 24+ hours with the computer in the same location
and under the same environmental conditions as the failed
installations. I have seen computers pass Memtest86+ for the first
12 hours, then give a few failures in the next 12 hours. Understand
that temperature and airflow can affect the reliability of electronics.
Try installing from media only; do not use a mirror:
https://cdimage.debian.org/debian-cd/current/i386/iso-cd/debian-10.4.0-i386-xfce-CD-1.iso
Checksum the ISO file after you download it.
Checksum the installation media after you have burned it and before
you have booted it (installer images on USB flash drives can and do
change when booted).
Document the choices you make while running the installer.
Thanks for your suggestions! I will first try to find another RAM stick
that I know is good, and try install again: it seems faster than trying
to diagnose a faulty RAM stick.
I would run Memtest86+ for 24 hours first. If it fails, replace the
memory module with a known good module and run Memtest86+ for another 24
hours. If that fails, I would blame the motherboard.
If/ when your memory is good (and CPU by proxy), download the
manufacturer diagnostic tool for your system drive and run that.
Consider wiping the system drive. I prefer bootable USB images. For
example:
https://www.seagate.com/support/downloads/seatools/
Once your CPU, memory, and system drive are known good, then do the install.
David
