* We are HRDF-approved training provider *
** To receive a detailed brochure please call (603) 7803 2514 or email to 
kuanyee...@fortressintelligence.com.sg **

BUSINESS ETIQUETTE: IMPRESS AT FIRST SIGHT     
Thursday, 4th July 2013, 9.00am - 5.00pm, Kuala Lumpur

Whether in social or business situations, people take an average of 10 seconds 
to evaluate you. These 10 seconds can be a deal-maker or deal-breaker. You are 
your own billboard for your personal ad campaign. Dress purposefully to 
heighten your visibility because visibility creates opportunities. Heighten 
your etiquette quotient and project charisma to ensure success because only a 
mediocre person is always at his best!

Highlights:
- Gain self-awareness of the way you project yourself to others
- Identify colours and styles that suit you
- Learn the dos and don'ts of social etiquette
- Discover how to make a good first impression
- Develop sensitivity towards cross-cultural differences

Fees: RM1,000.00 (includes training materials, refreshments & lunch)      
Special Group Discount: Register 2 or more and enjoy RM100 off per person!  
______________________________________________________________________

EFFECTIVE BUSINESS WRITING
Monday, 8th July 2013, 9:00am - 5:00pm, Kuala Lumpur

Writing effectively for business is a constant challenge. This one-day 
practical programme will discuss the fundamentals of business writing and 
address common writing errors. Participants will learn how to update their 
Business English and learn how to respond to negative feedback, complaints and 
write effective letters of enquiry using the right tone and style.

By the end of this programme, participants will be able to:
- Write concisely and with impact
- Remove redundancies in their writing
- Modernise their writing
- Tailor their messages to their specific audience
- Capture their reader's attention upfront
- Write appropriate responses to complaints and negative feedback
- Use the right tone and style when writing

Fees: RM900.00 (includes training materials, refreshments & lunch)      
Special Group Discount: Register 2 or more and enjoy RM50 off per person!  
______________________________________________________________________

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