-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Wed, May 28, 2003 at 09:13:30AM -0600, Gary Hennigan wrote: > I was on @Home for about a month. Anyway, blocking ICMP is the least > of my worries if I have to talk to support. Next time, for fun, call > your support line and tell them you're running an OpenBSD firewall > that's connected to your cable modem and prepare for, if you're lucky, > a profound silence. In most situations I'd expect to hear "that's not > supported". In general, if I have to talk to support I swap > cables in my wiring closet and hook my Win2k box up directly to my > cable modem and then call support.
The way I've always handled it has been, "I'm not running Windows, but I'm willing to give what you tell me a shot. Here's what I've tried so far..." Usually after a few seconds of bargaining, I can convince them that I'm not asking for a diaper change like the rest of thier customers and I'm willing to do the bulk of the work, I'm just using them for a fresh perspective since they might have something to try that I don't. I don't call into tech support often, but when I do, I've experienced about a one in three chance of getting someone like me who has the knowledge outside the Winmac world and finds it easier to apply it than recite the company line. > Best idea: Use any and all tools at your disposal for security, > *including* obscurity. Yes, but don't let obscurity contradict the standards. - -- .''`. Baloo Ursidae <[EMAIL PROTECTED]> : :' : proud Debian admin and user `. `'` `- Debian - when you have better things to do than fix a system -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.2 (GNU/Linux) iD8DBQE+1XcZJ5vLSqVpK2kRAgQ4AJ9dGphoVU18rT/iZvv+Ly5vnDXGxQCfY+Kw pjFzFm4R58WSC/R4U6zMmiM= =Kq5B -----END PGP SIGNATURE----- -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
