XENO Sounds more like AOL.com, which I affectionately call "A-hOLe dot COMmie. They are trying to do the same thing to me, after I canceled the year of free service with them that came with my computer after two weeks. So I closed the account anticipating just the sort of problems you had with EL I plan to form my own tiny ISP, for myself and my friends, just to get away from this kind of garbage.
Bruce