Having dealt with Lusers for far longer than I care to think about I'm going to go ahead and give some opnions on the subject.
>Other important questions are: > >* Specifically, _what_ are people entitled to? Are they entitled to > demand that I spend my time catering to their needs? Are they > entitled to be rude while doing it? Are they entitled to be rude in > demanding that I spend my time catering to them when they have no > plans of contributing in any way? The sad and simple fact are yes people do in fact think that. Many of them can not understand that on the lists, IRC or whatever that we are just a bunch of people who do this stuff cause we really do love it. Therefore many of them treat us the way that they treat their sys admins and support people. That is with the attitude fix my stuff, don't make me think or learn I just want it to work and to workt the way I think it should. Then they wonder why things never seem to happen as fast as it should *evil grin*. The simple fact is these people do not understand why techies (using that term in as broad a possible sense)are the way we are. They simply can not understand why we would want the exact wording of an error that means nothing to them. They are very concrete thinkers because the error means nothing to them it must mean nothing to everybody and because they know something everybody must know it. Just like a person today who was shocked and pissed off that I could not restore a file that had been on a HD that the hardware guys had taken away. In any case it comes down to the fact that these people never learn to think, reason, or imagine. I thought I had a point but it turned into a rant. It has been a long week at work. Sorry and thanks. :)
