Hi Dan, Thanks for your e-mail. Although this service is provided as a means of technical support for our customers, we are not provided with the training that would enable us to respond to questions regarding the operation of specific software applications. To obtain a detailed response to the specific issue you have presented, you should contact the software manufacturer.
If you need further assistance, please use the reply feature to include all previous correspondence because we have several technicians answering messages. For additional technical information, troubleshooting information and software updates, please visit our HP Customer Care web site at http://www.hp.com/support/deskjet. Original message excluded: --------------------------
