Now that's customer service. Too bad all companies weren't like that. On Thu, Aug 24, 2000 at 07:35:44PM -0600, Ray Percival wrote: > I just got this from cheapbytes for one I applaud them for doing the right > thing. Ray > > ---------- Original Message ---------------------------------- > From: "Ray Percival" <[EMAIL PROTECTED]> > Reply-To: <[EMAIL PROTECTED]> > Date: Thu, 24 Aug 2000 19:30:55 -0600 > > >---------- Original Message ---------------------------------- > >From: [EMAIL PROTECTED] (CheapBytes Sales) > >Date: Thu, 24 Aug 2000 17:58:35 -0700 > > > > > >Important News Regarding Debian 2.2 CD-Rs you have received > >or are about to receive > > > >Message From CheapBytes > > > >You had recently placed an order for a copy of Debian 2.2 in a CD-R format. > >We have received e-mail messages indicating some users are having > >difficulties with using the CDs because of some corrupted files. This > >occurred for our initial batch of production and is not impacting current > >shipping product at this time. > > > >The CD-Rs provided are based on the Official Debian 2.2 release images > >provided at one of the Official Debian 2.2 mirror sites. Unfortunately, it > >has come to our attention, those images had corruption in them. > > > >We have reviewed images at another site and these appear to be in order. > > > >What does this mean for you? > > > >As always, CheapBytes strives to please each and every customer. That will > >be the case with your order as well. > > > >The following is being done: > > > >1) We will be sending out a set(s) of new Debian CD-Rs to you to replace > >your existing ones. The label will differ slightly from the previous one > >you received or about to receive. It isn't necessary to return the CD-Rs you > >have received. > > > >2) Of course, there will be no additional charge incurred to you. > > > >3) Because of this inconvenience to you, we will be including a copy of our > >Applications and Games archive CDs for free in your shipment. > > > >If you wish, we can cancel the reshipment and refund your money for the > >Debian purchase. Please send your e-mail to [EMAIL PROTECTED] with the > >Sales Order number included in the subject line. > > > >Please accept our apologies for this problem. All customers are valued > >by us and we will do our best to take care of you. > > > > > > > > > -- > Unsubscribe? mail -s unsubscribe [EMAIL PROTECTED] < /dev/null >
