Hi, >I'm beginning to grow an idea, assuming that enough of us who have >actually considered or use a 3com/USR product write a letter to the >company asking for support and explaining why they would lose our business >if they don't provide the support. If we want to do so, probably we should >develop a boilerplate letter to use that would be politely and firmly >worded. I also suggest if we're going to do something like this we should >take it off the list, maybe set up a temporary list for the traffic or >something.
I agree at 100% here. >Perhaps then they'll listen. There's a difference between 'hear' and 'listen'. I think they actually do neitheir. >PS: >I used to reccomend USR to everyone who asked me. AFAICT they went >downhill only after their acquisition by 3com. Unfortunately I was the guy who recommended USRobotics Sportster Message Plus and we (my brother and me) bought two modems the same day at the same shop at the same time. I feel guilty about modem since then. Did I told you that we were in trouble and had to buy a supplement accessory box (>300 Francs, > $50) in order to use it on our non WinTel machine - Macintosh computers - ... ? Have I told you lately (no that sentence do not come from a Ray Charles song) that a nice WinTel guy (in a WinTel shop) upgrade the firmware of both modems free of charge (and with smile as my brother told me) ? (just because as a previous one write in this list, the upgrade software is not available for 'any' other platform).
