Quick Reply from Smart Link Support team This is an auto-reply from Smart Link Technical Support. Please do not reply this e-mail.
Please review the information below it might contain the answer for your question. If this e-mail doesn't answer your question, please e-mail to "[EMAIL PROTECTED]" ------------------------------------------------------- ===================================================== Q: Where can I find the latest drivers for my modem? How to install the driver? A: Please look at the two black rectangular chips on the modem, if one of them is "HAMR5603" then it is Smart Link modem and you can download the driver from www.smlink.com To update the modem driver: a) Download the new driver and unzip it. b) Select 'add/remover programs' from control panel, and remove the old modem driver. c) Restart the system. d) When the system finds the modem (new HW, PCI card) select “Advanced” option and point to the location of the new driver. ------------------------------------------------------- Q: What Operation Systems are supported by the modem? A: You can use our modem under: Win98, Win98SE, WinNT, Win2000, WinMe, WinXP, and Linux All drivers are posted at www.smlink.com ** Linux related Questions/Answers are at the bottom of this document. ------------------------------------------------------- Q: Where can I buy Smart Link based modem ? A: Please send a message to : [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ------------------------------------------------------- Q: My system does not recognize the modem or I receive "MTHAL Hardware does not support modem" message. A: The system should recognize the modem during power up. Please check the following: (1) Check if there is any unknown devices in the device manager (look for yellow exclamation marks '?'). If so, remove it. (2) Remove any 'old' modem driver. From Control panel --> add/remove programs (3) Check that the modem is enabled in the BIOS? Is there setting for 'modem on riser' 'MC97 modem' or something that relate to modem? (For CNR/AMR modems only) (4) Check for jumpers on the motherboard to enable/disable modem on riser
