Carsten Schoenert wrote:
> So a wild guess, why isn't it possible to create a webui which is
> guiding me through a reimbursement request and also make it possible to
> collect all the requests to the persons which have to agree or disagree
> on the calls?
I acknowledge that Sam has requested this topic moves to -project and
would agree with that assessment.
However, if this thread is actually restarted there I would ask that
any discussion attempts to first identify and actually confirm
problems with the current systems from the stakeholders involved,
rather than jumping to conclusions or implementation concerns.
Post-mortems of failed engineering projects are replete with examples
of planning, designing and even coding pushing ahead without listening
to and ultimately empathising with the people who will actually be
using the software. I am sure many readers of this list will painfully
familiar with this phenomenon.
Indeed, making "wild guesses" about their concerns can easily come
across as presumptious or even condescending; when one casually
assumes the users' concerns, it tends to trivialise and minimise their
real-life experiences and opinions.
Regards,
--
,''`.
: :' : Chris Lamb
`. `'` la...@debian.org 🍥 chris-lamb.co.uk
`-
