On Wed, 30 May 2018, Ian Jackson wrote:
> Alexander Wirt writes ("Re: remote: GitLab: LFS objects are missing. Ensure
> LFS is properly set up or try a manual "git lfs push --all"."):
> > Alex - fed up with explaining the same things again and again and again
>
> Debian contributors are not, by and large, stupid or lazy. If you
> find that many Debian contributors are making similar mistakes then
> probably this is probably because of factors in their environment.
in fact its mostly andreas.
> In this particular case, that environment is Salsa. If course there
> will always be mistakes and people will overlook things. But if you
> find that you are having to explain similar things over and over again
> then it probably means that your user interfaces or documentation are
> not sufficiently good.
He don't read the documentation. Especially the part about "where to find
support". In fact he knows about it, he just ignores it.
>
> A better approach, when someone asks a question you think is answered
> in the docs, is to ask in a friendly way, something like this:
Thats the part of again and again. I *KNOW* that andreas knows about the
support channels, he just ignores it.
>
> Can you tell me where you looked for the answer, or where
> you looked for contact information, before asking your question
> here on debian-devel ?
>
> Your question seems to me to be answered here:
> https://whatever
> but perhaps that page wasn't sufficiently discoverable, or maybe
> it wasn't clear enough ?
>
> We want to improve the UI and the documentation so that people
> more easily find the information they need. (And of course to
> reduce our own workload!) So suggestions for improvement would
> be very welcome.
>
> Personally when I make some kind of bug report or support request I
> try to anticipate this kind of question. The result is often
> suggestions for improvements to docs, or docs visibility. (Since
> everything we rely on is Free Software, we can always change things to
> make life smoother for users, and less burdensome for service
> operators...)
>
> Ian.
>
> --
> Ian Jackson <ijack...@chiark.greenend.org.uk> These opinions are my own.
>
> If I emailed you from an address @fyvzl.net or @evade.org.uk, that is
> a private address which bypasses my fierce spamfilter.
>
