<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"; xmlns="http://www.w3.org/TR/REC-html40";><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} shape {behavior:url(#default#VML);} </style><![endif]--><style><!-- /* Font Definitions */ @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0;} @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri","sans-serif";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} p {mso-style-priority:99; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; font-size:12.0pt; font-family:"Times New Roman","serif";} span.EmailStyle18 {mso-style-type:personal; font-family:"Calibri","sans-serif"; color:windowtext;} span.apple-converted-space {mso-style-name:apple-converted-space;} span.EmailStyle20 {mso-style-type:personal; font-family:"Calibri","sans-serif"; color:windowtext;} span.EmailStyle21 {mso-style-type:personal; font-family:"Calibri","sans-serif"; color:windowtext;} span.EmailStyle22 {mso-style-type:personal; font-family:"Calibri","sans-serif"; color:windowtext;} span.EmailStyle23 {mso-style-type:personal; font-family:"Calibri","sans-serif"; color:windowtext;} span.EmailStyle25 {mso-style-type:personal-reply; font-family:"Calibri","sans-serif"; color:windowtext;} MsoChpDefault {mso-style-type:export-only; font-size:10.0pt;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.WordSection1 {page:WordSection1;} /* List Definitions */ @list l0 {mso-list-id:881018797; mso-list-template-ids:-178491418;} @list l0:level1 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level2 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level3 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level4 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level5 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level6 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level7 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level8 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level9 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l1 {mso-list-id:1389524971; mso-list-template-ids:2144866616;} @list l1:level1 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l1:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:"Courier New"; mso-bidi-font-family:"Times New Roman";} @list l1:level3 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level4 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level5 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level6 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level7 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level8 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l1:level9 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l2 {mso-list-id:2034458111; mso-list-template-ids:-1710328642;} @list l2:level1 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2:level2 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2:level3 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2:level4 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2:level5 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2:level6 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2:level7 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2:level8 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l2:level9 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l3 {mso-list-id:2054965987; mso-list-template-ids:1195287158;} @list l3:level1 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l3:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:1.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:"Courier New"; mso-bidi-font-family:"Times New Roman";} @list l3:level3 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:1.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level4 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:2.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level5 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:2.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level6 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:3.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level7 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:3.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level8 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:4.0in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l3:level9 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:4.5in; mso-level-number-position:left; text-indent:-.25in; mso-ansi-font-size:10.0pt; font-family:Wingdings;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt;color:black'>Dear </span><span lang=EN-IN style='font-size:12.0pt'>Colleague<span style='color:black'>,<o:p></o:p></span></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt;color:black'>A strong service culture leads to sustained improvements to customer experience, and a sustainable competitive advantage for organisations. But where do you start?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt;color:black'>The commoditisation of products and services makes competing on price or features hard to sustain. Customers have more choice than ever, and it is easier than ever to s witch suppliers. Organisat ions must work smarter to create relationships and sustain loyalty. Globalisation, connective technology and maturing markets also mean customers are increasingly sophisticated and expectations of superior service are rising. Organisations must continuously innovate and improve to create more value for customers, colleagues and partners. Focusing on service means an organisation can create more unique experiences that customers value. This leads to opportunities for higher margins and helps create relationships with customers that last longer — and become more profitable over time.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:10.5pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-IN style='font-size:12.0pt'>How to Build Better Customer Service Culture: <o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt'>Uplifting Customer Service<span class=apple-convert ed-space> Expert </sp an><b>"Ron Kaufman"</b><span class=apple-converted-space> </span>is arriving in India for seminars in <b><span style='color:#1F497D'><a href="http://www.kcapital-us.com/ron/";>Mumbai-9<sup>th</sup> May, New Delhi-10<sup>th</sup> May and Bangalore-11<sup>th</sup> May</a></span></b> to impact your business.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IN><o:p> </o:p></span></p><p style='margin:0in;margin-bottom:.0001pt'><strong><span lang=EN-IN style='font-family:"Calibri","sans-serif"'>When:</span></strong><span class=apple-converted-space><span lang=EN-IN style='font-family:"Calibri","sans-serif"'> </span></span><span class=apple-converted-space><span style='font-family:"Calibri","sans-serif"'><o:p></o:p></span></span></p><p style='margin:0in;margin-bottom:.0001pt'><span lang=EN-IN style='font-family:"Calibri","sans-serif"'>9<sup>th</sup> May 2017 – Mumbai l Courtyard by Marriott</span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001 pt'><span lang=EN-IN style ='font-family:"Calibri","sans-serif"'>10<sup>th</sup> May 2017 – New Delhi l WelcomHotel Sheraton New Delhi<o:p></o:p></span></p><p style='margin:0in;margin-bottom:.0001pt'><span lang=EN-IN style='font-family:"Calibri","sans-serif"'>11<sup>th</sup> May 2017 – Bangalore at Le Meridien<o:p></o:p></span></p><p style='margin:0in;margin-bottom:.0001pt'><strong><o:p> </o:p></strong></p><p style='margin:0in;margin-bottom:.0001pt'><b><span lang=EN-IN style='font-family:"Calibri","sans-serif"'><a href="http://kcapital-us.com/ron/";>The Service Leadership Workshop from 8:00Am to 1:00PM</a></span></b><span class=MsoHyperlink><span style='font-family:"Calibri","sans-serif"'><o:p></o:p></span></span></p><p><span lang=EN-IN style='font-family:"Calibri","sans-serif";color:black'>In this highly interactive workshop, members of your leadership and management team will build alignment with each other, embrace a common service vision and commit to take strong action as role models for s uperior service.<span clas s=apple-converted-space> </span></span><o:p></o:p></p><p><b><span lang=EN-IN style='font-family:"Calibri","sans-serif";color:black'>Key learning Benefits:</span></b><span lang=EN-IN style='font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'><span lang=EN-IN style='font-size:12.0pt'>Discover the fundamental service principles to raise service levels and improve customer experience at every point of contact.<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'><span lang=EN-IN style='font-size:12.0pt'>Take away proven strategies, best practices, guidelines and techniques to build and reinforce a superior service culture in 12 essential areas.<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;m so-list:l1 level1 lfo3'><s pan lang=EN-IN style='font-size:12.0pt'>Align the culture building activities currently in use throughout your organization.<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'><span lang=EN-IN style='font-size:12.0pt'>Identify opportunities the new culture building initiatives, upgrades and improvements.<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3'><span lang=EN-IN style='font-size:12.0pt'>Prioritize activities and develop practical action plans for best results.<o:p></o:p></span></li></ul><p class=MsoNormal><b><span lang=EN-IN style='font-size:12.0pt'>Registration Fees:<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt'>1 – 4 delegates – INR 20,000*<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt'>5 and more delegates – INR 17,500*<o:p></o:p></span> </p><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt'>* Price is per person and Service Tax applicable.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt'><o:p> </o:p></span></p><p style='margin:0in;margin-bottom:.0001pt'><b><span lang=EN-IN style='font-family:"Calibri","sans-serif"'><a href="http://www.kcapital-us.com/ron/#ec";>Executive Conversations, EC (Limited to 30 participants) 1:00PM to 5:00PM</a></span></b><span class=MsoHyperlink><span style='font-family:"Calibri","sans-serif"'><o:p></o:p></span></span></p><p><span lang=EN-IN style='font-family:"Calibri","sans-serif";color:black'>Executive Conversations are exclusive sessions for senior leaders of large organizations to share cross-industry insights and bring global best practices back to their organizations.</span><span lang=EN-IN style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-IN style='font-family:"Calibri","sans-serif";color:black'>These conver sations are only for Direc tor level from organisations with more than 500 employees. A maximum of two senior leaders can participate in EC.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IN style='font-size:12.0pt;color:black;mso-fareast-language:EN-IN'>Participants join Ron Kaufman and other participants to exchange best practices and lessons learned in response to these questions:<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo6'><span lang=EN-IN style='font-size:12.0pt;mso-fareast-language:EN-IN'>What are the critical factors to build a service culture in a large organization?<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo6'><span lang=EN-IN style='font-size:12.0pt;mso-fareast-language:EN-IN'>How to get a leadership team aligned and keep them focused on imp roving service?<o:p></o:p> </span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo6'><span lang=EN-IN style='font-size:12.0pt;mso-fareast-language:EN-IN'>What do successful leaders do differently to build a strong reputation for service?<o:p></o:p></span></li></ul><p><b><span lang=EN-IN style='font-family:"Calibri","sans-serif"'>Registration Fees: INR 25,000*<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-IN style='font-size:12.0pt'>* Price is per person and Service Tax applicable.<o:p></o:p></span></p><p style='margin:0in;margin-bottom:.0001pt;line-height:14.4pt;vertical-align:baseline'><span lang=EN-IN style='font-family:"Calibri","sans-serif"'>To participate please register by visiting our website </span><span class=MsoHyperlink><span lang=EN-IN><a href="http://www.kcapital-us.com/ron/";><b><span style='font-family:"Calibri","sans-serif"'>here</span></b></a><b> </b></span ></span><span lang=EN-IN s tyle='font-family:"Calibri","sans-serif"'>or reply to this email.<o:p></o:p></span></p><p><span lang=EN-IN style='font-family:"Calibri","sans-serif"'>We look forward to serving you.<o:p></o:p></span></p><p style='margin:0in;margin-bottom:.0001pt'><span lang=EN-IN style='font-family:"Calibri","sans-serif"'>Warm Regards,<span class=apple-converted-space> </span><br>Purity Correia<o:p></o:p></span></p><p style='margin:0in;margin-bottom:.0001pt'><span lang=EN-IN style='font-family:"Calibri","sans-serif"'>+919870482185<o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-IN style='font-size:12.0pt;color:black'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span lang=EN-IN style='font-size:12.0pt;color:purple'>If you have erroneously received this e-mail or should you no longer wish to receive any further mails from our side, please reply to this email and mention "Unsubscribe" in the subject line. Thank You!!< /span><span lang=EN-IN sty le='font-size:12.0pt'><o:p></o:p></span></p></div></body></html>
