On Tue, 2016-09-13 at 15:51 -0700, Josh Triplett wrote: > Russ Allbery wrote: > > Should we just disable the general pseudo-package? Is it serving a > > sufficient useful purpose to warrant the constant (if somewhat slow) > > stream of misdirected bug reports? > > I don't think so, no. Seems better for reportbug in the "I don't know > where the bug is" case to just direct the user to debian-user, and > perhaps provide some generally useful information for them to paste into > the mail. And the most probable answer will be we don't experience this bug, we can't help!
We are here facing a bug that appears only on some devices. The issue is tricky and the user does not have the skills to debug. The duty of the project is to help him investigating the right way so that the bug get solved. Not saying ask the community. I would be in favor that general get forwarded to debian-user, but then it will become a forum and many noise will raise. If developers will be lost there, then what to say for lambda user? I think warning that general bugs should be first discussed in debian-user is the best option we can afford. But what ever is the option, the result is that a bug does not get solved by just making reporting it more difficult. -- Cheers, Abou Al Montacir
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