On Sat, 2014-07-19 at 21:20 +0300, Arto Jantunen wrote: > > I'd really like having a king of code of conduct for bug handling, just > > like we have one for mailing lists. > > We have several forums for user support requests, the main one being > debian-user@l.d.o. The bts "general" pseudopackage is not a user support > forum. The consensus for dealing with user support requests being filed > as "general" bugs has always been "close the bug and instruct the user > to contact a support forum, mainly debian-user". When what the user is > seeing turns out to be a bug in some package debian-user can also help > with producing an actionable bug report against that package. Perhaps > this needs to be documented more prominently? > > -- > Arto Jantunen
While I agree that the pseudo package "general" shall not be used as a help forum, I don't like to close a bug abruptly. Also in this case the current bug we are dealing with is probably a real bug. I'd recommend that reportbug(-ng) provide a clear message when creating a bug, just like some other packages do it (evolution to name my preferred mail client). This will then filter more this kind of reports. Then if the user reports a bug we need to understand it and try to fix it. Maybe adding debian-user to the list of users monitoring bugs against "general" pseudo package could also help in this case. Cheers, Abou Al Montacir
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