Your message dated Fri, 13 Apr 2007 22:14:37 +0200
with message-id <[EMAIL PROTECTED]>
and subject line Bug#418839: otrs2: missing dependency on package
libapache-mod-perl
has caused the attached Bug report to be marked as done.
This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.
(NB: If you are a system administrator and have no idea what I am
talking about this indicates a serious mail system misconfiguration
somewhere. Please contact me immediately.)
Debian bug tracking system administrator
(administrator, Debian Bugs database)
--- Begin Message ---
Package: otrs2
Version: 2.0.4p01-17
Severity: serious
Justification: Policy 3.5
Hi,
without having package libapache-mod-perl installed I get an "Internal
Server Error" in my browser and following line in Apache's error logfile:
[Thu Apr 12 10:42:08 2007] [error] [client 127.0.0.4] Can't locate mod_perl.pm
in @INC (@INC contains: ../../ /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/
/etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl
. /etc/apache2) at /usr/lib/perl5/Apache2/Reload.pm line 160.\n
Yours
Micha
-- System Information:
Debian Release: 4.0
APT prefers stable
APT policy: (990, 'stable')
Architecture: i386 (i686)
Shell: /bin/sh linked to /bin/bash
Kernel: Linux 2.6.18-4-686
Locale: LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8 (charmap=UTF-8)
Versions of packages otrs2 depends on:
ii adduser 3.102 Add and remove users and groups
ii apache2 2.2.3-4 Next generation, scalable, extenda
ii apache2-mpm-prefork [apache 2.2.3-4 Traditional model for Apache HTTPD
ii dbconfig-common 1.8.29+etch1 common framework for packaging dat
ii debconf 1.5.11 Debian configuration management sy
ii libapache2-mod-perl2 2.0.2-2.4 Integration of perl with the Apach
ii libauthen-sasl-perl 2.10-1 Authen::SASL - SASL Authentication
ii libdate-pcalc-perl 1.2-2 Perl module for Gregorian calendar
ii libdbi-perl 1.53-1 Perl5 database interface by Tim Bu
ii libemail-valid-perl 0.179-1 Check validity of Internet email a
ii libio-stringy-perl 2.110-2 Perl5 modules for IO from scalars
ii libmailtools-perl 1.74-1 Manipulate email in perl programs
ii libmime-perl 5.420-0.1 Perl5 modules for MIME-compliant m
ii perl 5.8.8-7 Larry Wall's Practical Extraction
ii ucf 2.0020 Update Configuration File: preserv
Versions of packages otrs2 recommends:
ii aspell 0.60.4-4 GNU Aspell spell-checker
ii libdbd-mysql-perl 3.0008-1 A Perl5 database interface to the
ii libdbd-pg-perl 1.49-2 a PostgreSQL interface for Perl 5
ii libgd-graph-perl 1.43.08-2.1 Graph Plotting Module for Perl 5
ii libgd-text-perl 0.86-3.1 Text utilities for use with GD
ii libxml-parser-perl 2.34-4.2 Perl module for parsing XML files
ii maildrop 2.0.2-11 mail delivery agent with filtering
ii mysql-server 5.0.32-7etch1 mysql database server (meta packag
ii mysql-server-5.0 [mysql-se 5.0.32-7etch1 mysql database server binaries
ii procmail 3.22-16 Versatile e-mail processor
-- debconf information:
otrs2/remove-error: abort
otrs2/pgsql/authmethod-admin: ident
otrs2/pgsql/method: unix socket
otrs2/pgsql/changeconf: false
* otrs2/pgsql/authmethod-user: password
otrs2/internal/skip-preseed: false
otrs2/db/dbname: otrs2
otrs2/upgrade-error: abort
otrs2/remote/newhost:
otrs2/internal/reconfiguring: false
otrs2/purge: false
* otrs2/database-type: pgsql
otrs2/remote/host:
otrs2/mysql/admin-user: root
otrs2/install-error: abort
otrs2/db/app-user: otrs
otrs2/resetdbuser: true
otrs2/remote/port:
otrs2/upgrade-backup: true
otrs2/pgsql/admin-user: postgres
otrs2/dbconfig-reinstall: false
otrs2/db/basepath:
* otrs2/dbconfig-install: true
otrs2/pgsql/manualconf:
otrs2/mysql/method: unix socket
otrs2/dbconfig-remove:
otrs2/pgsql/no-empty-passwords:
otrs2/dbconfig-upgrade: true
otrs2/passwords-do-not-match:
--- End Message ---
--- Begin Message ---
Hi Torsten,
Torsten Werner schrieb:
> On 4/13/07, Micha Lenk <[EMAIL PROTECTED]> wrote:
>> Please give me further instructions for debugging... :-)
>
> I think your apache configuration is wrong. Without having your full
> /etc/apache2 tree I cannot help you. Maybe you can send me a tar file
> of your config.
Hmm, I cleaned my Apache2 settings a bit and can't reproduce the problem
anymore. Hence I close the bug.
Sorry for bothering...
Micha
--- End Message ---
