Your message dated Sun, 11 Mar 2012 16:29:28 +0000 with message-id <e1s6lec-0000ke...@franck.debian.org> and subject line Bug#663350: fixed in otrs2 3.1.2+dfsg1-2 has caused the Debian Bug report #663350, regarding otrs2: fails to install to be marked as done.
This means that you claim that the problem has been dealt with. If this is not the case it is now your responsibility to reopen the Bug report if necessary, and/or fix the problem forthwith. (NB: If you are a system administrator and have no idea what this message is talking about, this may indicate a serious mail system misconfiguration somewhere. Please contact ow...@bugs.debian.org immediately.) -- 663350: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=663350 Debian Bug Tracking System Contact ow...@bugs.debian.org with problems
--- Begin Message ---Package: otrs2 Version: 3.1.2+dfsg1-1 Severity: serious User: debian...@lists.debian.org Usertags: piuparts Hi, during a test with piuparts I noticed your package failed to install. As per definition of the release team this makes the package too buggy for a release, thus the severity. >From the attached log (scroll to the bottom...): electing previously unselected package otrs2. (Reading database ... 14639 files and directories currently installed.) Unpacking otrs2 (from .../otrs2_3.1.2+dfsg1-1_all.deb) ... Warning: The home dir /usr/share/otrs you specified can't be accessed: No such file or directory Adding system user `otrs' (UID 102) ... Adding new user `otrs' (UID 102) with group `www-data' ... Not creating home directory `/usr/share/otrs'. Setting up otrs2 (3.1.2+dfsg1-1) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf Creating config file /etc/dbconfig-common/otrs2.conf with new version Creating config file /etc/otrs/database.pm with new version creating postgres user otrs: success. verifying creation of user: success. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Creating config file /etc/otrs/Kernel/Config.pm with new version Creating config file /etc/otrs/Kernel/Config/GenericAgent.pm with new version Creating config file /etc/otrs/maintenance.html with new version Creating config file /etc/otrs/cron with new version Creating config file /etc/otrs/fetchmailrc with new version Creating config file /etc/apache2/conf.d/otrs2 with new version Module perl already enabled Enabling module rewrite. To activate the new configuration, you need to run: service apache2 restart invoke-rc.d: policy-rc.d denied execution of force-reload. Subroutine Load redefined at (eval 17) line 2. Subroutine Load redefined at /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm line 5. DBD::Pg::db do failed: ERROR: column "freekey1" does not exist LINE 1: SELECT freekey1, freetext1, freetime1 FROM ticket ^ at /usr/share/otrs/Kernel/System/DB.pm line 478. no connection to syslog available - /dev/log is not a socket at /usr/share/otrs/Kernel/System/Log/SysLog.pm line 66 Migration started... Step 1 of 23: Refresh configuration cache... done. Step 2 of 23: Check framework version... done. Step 3 of 23: Creating DynamicField tables (if necessary)... done. Step 4 of 23: Create new dynamic fields for free fields (text, key, date)... dpkg: error processing otrs2 (--configure): subprocess installed post-installation script returned error exit status 2 configured to not write apport reports Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) Andreas
otrs2_3.1.2+dfsg1-1.log.gz
Description: GNU Zip compressed data
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--- Begin Message ---Source: otrs2 Source-Version: 3.1.2+dfsg1-2 We believe that the bug you reported is fixed in the latest version of otrs2, which is due to be installed in the Debian FTP archive: otrs2_3.1.2+dfsg1-2.debian.tar.gz to main/o/otrs2/otrs2_3.1.2+dfsg1-2.debian.tar.gz otrs2_3.1.2+dfsg1-2.dsc to main/o/otrs2/otrs2_3.1.2+dfsg1-2.dsc otrs2_3.1.2+dfsg1-2_all.deb to main/o/otrs2/otrs2_3.1.2+dfsg1-2_all.deb otrs_3.1.2+dfsg1-2_all.deb to main/o/otrs2/otrs_3.1.2+dfsg1-2_all.deb A summary of the changes between this version and the previous one is attached. Thank you for reporting the bug, which will now be closed. If you have further comments please address them to 663...@bugs.debian.org, and the maintainer will reopen the bug report if appropriate. Debian distribution maintenance software pp. Patrick Matthäi <pmatth...@debian.org> (supplier of updated otrs2 package) (This message was generated automatically at their request; if you believe that there is a problem with it please contact the archive administrators by mailing ftpmas...@debian.org) -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 Format: 1.8 Date: Sun, 11 Mar 2012 16:42:31 +0100 Source: otrs2 Binary: otrs2 otrs Architecture: source all Version: 3.1.2+dfsg1-2 Distribution: unstable Urgency: high Maintainer: Patrick Matthäi <pmatth...@debian.org> Changed-By: Patrick Matthäi <pmatth...@debian.org> Description: otrs - Open Ticket Request System (OTRS 3) otrs2 - Open Ticket Request System Closes: 663350 Changes: otrs2 (3.1.2+dfsg1-2) unstable; urgency=high . * Do not call the post upgrade script on new installations. Closes: #663350 Checksums-Sha1: 44fd422a6f55c6a7103029626abbe97932192ede 1803 otrs2_3.1.2+dfsg1-2.dsc 16d51356239df28a068be7df118950c61fb4c0d4 39316 otrs2_3.1.2+dfsg1-2.debian.tar.gz 1a8f0a909f2b8374d6f1e6af3054c26f1fa7a47c 9493416 otrs2_3.1.2+dfsg1-2_all.deb 40f5d701e9534fdba8863bea92b263c0f655d997 131546 otrs_3.1.2+dfsg1-2_all.deb Checksums-Sha256: 2e95ae47a7aad012f5de56ec39eea15dc7517773570fc15667cd80d873168411 1803 otrs2_3.1.2+dfsg1-2.dsc 55f28e86b64fc9ff94d480e69c97e1410ccc2465aaf5f7817a7c9e8341bcd1a9 39316 otrs2_3.1.2+dfsg1-2.debian.tar.gz 8974e5591e140aec0c67738297123246c44d608a90ac7ba579b011d0193ac39c 9493416 otrs2_3.1.2+dfsg1-2_all.deb 537a32adc068c7391cefb2db5a73feeeeaee4cc06e41af7623d70c369e35a40f 131546 otrs_3.1.2+dfsg1-2_all.deb Files: e3aa549a7acd1f23d76ae255a5b82948 1803 web optional otrs2_3.1.2+dfsg1-2.dsc f9d9e439364c5393d490ce0595913f39 39316 web optional otrs2_3.1.2+dfsg1-2.debian.tar.gz 3aab63644d6d57e7da5885e1d01aa9ca 9493416 web optional otrs2_3.1.2+dfsg1-2_all.deb 1eed7815991e78ae23657ecbae800e77 131546 web optional otrs_3.1.2+dfsg1-2_all.deb -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.12 (GNU/Linux) iQIcBAEBCAAGBQJPXMipAAoJEBLZsEqQy9jktmQP/jmJPQoiJTT88y7UYHS0/gUo UpB750I0S76UV7cRwz9zGRch6FfTig64t87uPX8Tcq8Sqj/iDHjJQ1vpeSdsLQJW k0bk3VwL/WqrghiZkTjxRqKoWowaznTlrvk/KpX1R151LFdqIH1sgx1geBPOHlq5 Nyni3IlDpwoLJL3L/dTDIj4svzWK+DjGXCVa9kx4AfHtuQLOn2957nrb59QcneEP J2BIP5TcVp3V4czKqmZkf5JctuLGhOpH2Dc64+1hV+z4brj/iASSttEnUGvvl0bY EQyEfBYISOK584n80isUE640PsV0Z+VQ7AKZQK+a9FzZzEDN19ElcrB1H1+Wjdsl Lt+bQyVMFGzTwrCFOnED/ohjc8v4pksz3uXqbMd/a3LZi9r9MzhUJCugMd2UFH6U ZyXTTA0N7MBfqMtL7wCrVYegIODuRYTjnL1ZAhZTepiuOwjMRZrh9QYjg6avf5Gy 6gkxpujlWFDOLfne0CSbvfjcZHm0USlVvd0eYQoDLMxCvIx2aBauDEQfg59z9lQX XCKwXwhOZAFltq9L7fqS9rkNiDyBshy0pGLEkXsvhW0XWD8r2lrJjNcKuAxia/Zw uY3bb2Av/2eW7sBbxnazsUxgCjKIILNOcSt/SnzYlTWGx6d/N807sTONBQ50yPZx 9wczf0XhcgZp0kXY7Vuo =a/Fp -----END PGP SIGNATURE-----
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