Your message dated Wed, 16 Dec 2009 20:35:09 +0100 with message-id <4b29366d.3060...@debian.org> and subject line Re: Bug#494683: IfModule Apache2/Reload.pm is not working has caused the Debian Bug report #494683, regarding otrs2: missing dependency on libapache2-reload-perl to be marked as done.
This means that you claim that the problem has been dealt with. If this is not the case it is now your responsibility to reopen the Bug report if necessary, and/or fix the problem forthwith. (NB: If you are a system administrator and have no idea what this message is talking about, this may indicate a serious mail system misconfiguration somewhere. Please contact ow...@bugs.debian.org immediately.) -- 494683: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=494683 Debian Bug Tracking System Contact ow...@bugs.debian.org with problems
--- Begin Message ---Package: otrs2 Version: 2.2.7-2.1 Severity: important libapache2-reload-perl seems to be a needed dependency: # /etc/init.d/apache2 start Starting web server: apache2[Mon Aug 11 14:19:18 2008] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at (eval 117) line 3.\n [Mon Aug 11 14:19:18 2008] [error] Can't load Perl module Apache2::Reload for server (null):0, exiting... failed! /etc/apache2/conf.d/otrs2 try to load it: PerlModule Apache2::Reload Cheers, Gonéri Le Bouder -- System Information: Debian Release: lenny/sid APT prefers unstable APT policy: (500, 'unstable'), (1, 'experimental') Architecture: i386 (i686) Kernel: Linux 2.6.26-1-686 (SMP w/1 CPU core) Locale: LANG=fr_FR.UTF-8, LC_CTYPE=fr_FR.UTF-8 (charmap=UTF-8) (ignored: LC_ALL set to fr_FR.UTF-8) Shell: /bin/sh linked to /bin/dash Versions of packages otrs2 depends on: ii adduser 3.109 add and remove users and groups ii apache2-mpm-prefork [httpd-c 2.2.9-7 Apache HTTP Server - traditional n ii dbconfig-common 1.8.39 common framework for packaging dat ii debconf 1.5.23 Debian configuration management sy ii libauthen-sasl-perl 2.12-1 Authen::SASL - SASL Authentication ii libcrypt-passwdmd5-perl 1.3-9 interoperable MD5-based crypt() fo ii libdate-pcalc-perl 1.2-3 Perl module for Gregorian calendar ii libdbi-perl 1.607-1 Perl5 database interface by Tim Bu ii libemail-valid-perl 0.179-2 Check validity of Internet email a ii libio-stringy-perl 2.110-4 Perl modules for IO from scalars a ii libmailtools-perl 2.04-1 Manipulate email in perl programs ii libmime-perl 5.427-1 transitional dummy package ii libmime-tools-perl [libmime- 5.427-1 Perl5 modules for MIME-compliant m ii libtext-diff-perl 0.35-3 Perform diffs on files and record ii libxml-parser-perl 2.36-1.1+b1 Perl module for parsing XML files ii perl 5.10.0-12 Larry Wall's Practical Extraction ii ucf 3.007 Update Configuration File: preserv Versions of packages otrs2 recommends: ii aspell 0.60.6-1 GNU Aspell spell-checker ii libapache2-mod-perl2 2.0.4-1 Integration of perl with the Apach ii libdbd-mysql-perl 4.007-1 A Perl5 database interface to the ii libdbd-pg-perl 2.9.0-1 Perl DBI driver for the PostgreSQL ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5 ii libgd-text-perl 0.86-5 Text utilities for use with GD ii mysql-server-5.1 [mysql-serve 5.1.24rc-1 MySQL database server binaries ii procmail 3.22-16 Versatile e-mail processor Versions of packages otrs2 suggests: ii libnet-ldap-perl 1:0.36-1 A Client interface to LDAP servers pn otrs2-doc-en | otrs2-doc-de <none> (no description available) -- debconf information: otrs2/remove-error: abort otrs2/pgsql/authmethod-admin: ident otrs2/pgsql/method: unix socket otrs2/pgsql/changeconf: false otrs2/pgsql/authmethod-user: ident otrs2/internal/skip-preseed: false * otrs2/db/dbname: otrs2 otrs2/upgrade-error: abort otrs2/remote/newhost: otrs2/internal/reconfiguring: false otrs2/purge: false * otrs2/database-type: mysql otrs2/remote/host: otrs2/missing-db-package-error: abort * otrs2/mysql/admin-user: root * otrs2/install-error: ignore * otrs2/db/app-user: otrs otrs2/resetdbuser: true otrs2/remote/port: otrs2/upgrade-backup: true otrs2/pgsql/admin-user: postgres otrs2/dbconfig-reinstall: false otrs2/db/basepath: * otrs2/dbconfig-install: true otrs2/pgsql/manualconf: * otrs2/mysql/method: unix socket otrs2/dbconfig-remove: otrs2/pgsql/no-empty-passwords: otrs2/dbconfig-upgrade: true otrs2/passwords-do-not-match:
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--- Begin Message --------BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 javier.barr...@isotrol.com schrieb: > Hi Patrick, > ----- "Patrick Matthäi" <pmatth...@debian.org> escribió: > >> De: "Patrick Matthäi" <pmatth...@debian.org> >> Para: 494...@bugs.debian.org, "Javier Barroso" <javier.barr...@isotrol.com> >> Enviados: Miércoles, 16 de Diciembre 2009 18:58:34 GMT +01:00 Amsterdam / >> Berlín / Berna / Roma / Estocolmo / Viena >> Asunto: Re: IfModule Apache2/Reload.pm is not working >> >> -----BEGIN PGP SIGNED MESSAGE----- >> Hash: SHA1 >> >> Hello, >> >> why are you reopening it? The mechanism is still the same and it >> works. >> My otrs2 test environment runs perfectly without >> libapache2-reload-perl > Try to open otrs/index.pl?Action=AdminPackageManager without this package > installed and with IfModule Apache2/Reload.pm in apache config. Then Otrs > says about it can't use Apache2::Reload > > I had to install this package and I was thinking it was missing. > > I tried to install it both in sid and in lenny/squeeze mix, and in both > installations same problem so I tried to reopen this bug. > > I had other problem with permissions so AdminSysConfig didn't allow me to > change config. Do you know if I should exec "SetPermissions.pl" after > installing otrs2 package ? > > Maybe apache2 need another path to get this perl module "IfDefined" directive > working, but I installed otrs2 from an empty lenny installation. > > Sorry if you doesn't consider this like a bug, but yesterday we spent 1 hour > at least trying to configure all correctly. The ifmodule thing is working, but here we have got some known problems: 1) I can not add libapache2-reload-perl as a dependency, because otrs also runs with lighty. this is a no-go, just read the whole bugreport and you know why :) 2) the package manager isn't working very well with the debian packaged version, this is documented in #383776 3) having a working package manager would result in a reopen of the security bug #475737 4) you may adjust the permissions for yourself, but because of #475737 it will not be done for the stock debian version Okay but you have spotted a relay new error: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! May you please open a new bug about it? I am closing this one.. - -- /* Mit freundlichem Gruß / With kind regards, Patrick Matthäi GNU/Linux Debian Developer E-Mail: pmatth...@debian.org patr...@linux-dev.org Comment: Always if we think we are right, we were maybe wrong. */ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) iEYEARECAAYFAkspNm0ACgkQ2XA5inpabMdAxQCgqIPkBDLktwVZaXIv4NUeZKFf KjUAoItzTT6J9o9kohVwJbktR+NY5fpS =dAtG -----END PGP SIGNATURE-----
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