Package: otrs2 Version: 2.4.9+dfsg1-3 Severity: normal If Ticket::StorageModule in Sysconfig is set to ArticleStorageFS, which ist recommended for larger installations, there is a recommendation in /usr/share/doc/otrs2/README.Debian (for the installation of additional otrs-packages) for setting correct file-permissions:
/usr/share/otrs/bin/SetPermissions.pl --otrs-user=www-data --web-user=www-data /usr/share/otrs/ /usr/share/otrs/bin/SetPermissions.pl --otrs-user=www-data --web-user=www-data /var/lib/otrs/ This breaks ArticleStorageFS because after that OTRS cannot write in /var/lib/otrs/article and also in /usr/share/otrs/var/log/TicketCounter.log. IMHO the correct setting for file-permissions would be: /usr/share/otrs/bin/SetPermissions.pl --otrs-user=otrs --web-user=www-data --web-group=www-data /usr/share/otrs /usr/share/otrs/bin/SetPermissions.pl --otrs-user=otrs --web-user=www-data --web-group=www-data /var/lib/otrs Have a good time Christof Thalhofer -- System Information: Debian Release: 6.0.1 APT prefers stable APT policy: (500, 'stable') Architecture: i386 (i686) Kernel: Linux 2.6.32-5-686 (SMP w/1 CPU core) Locale: LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/bash Versions of packages otrs2 depends on: ii adduser 3.112+nmu2 add and remove users and groups ii apache2-mpm-prefork [h 2.2.16-6+squeeze1 Apache HTTP Server - traditional n ii dbconfig-common 1.8.46+squeeze.0 common framework for packaging dat ii debconf [debconf-2.0] 1.5.36.1 Debian configuration management sy ii libauthen-sasl-perl 2.1500-1 Authen::SASL - SASL Authentication ii libcrypt-passwdmd5-per 1.3-9 interoperable MD5-based crypt() fo ii libdate-pcalc-perl 6.1-1 Perl module for Gregorian calendar ii libdbd-mysql-perl 4.016-1 Perl5 database interface to the My ii libdbi-perl 1.612-1 Perl Database Interface (DBI) ii libemail-valid-perl 0.184-1 Perl module for checking the valid ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5 ii libgd-text-perl 0.86-5 Text utilities for use with GD ii libio-stringy-perl 2.110-4 Perl modules for IO from scalars a ii libjs-prototype 1.6.1-1 JavaScript Framework for dynamic w ii libjs-yui 2.8.2r1~squeeze-1 Yahoo User Interface Library ii libmail-pop3client-per 2.17-1 POP3 client module for perl ii libmailtools-perl 2.06-1 Manipulate email in perl programs ii libmime-tools-perl 5.428-1 Perl5 modules for MIME-compliant m ii libnet-imap-simple-per 1.1900-1 Perl module to manage an IMAP acco ii libnet-imap-simple-ssl 1.3-3 Subclass of Net::IMAP::Simple with ii libnet-smtp-ssl-perl 1.01-2 SSL support for Net::SMTP ii libpdf-api2-perl 0.73-1 module for creating or modifying P ii libsoap-lite-perl 0.712-2 Perl implementation of a SOAP clie ii libtext-csv-perl 1.18-1 comma-separated values manipulator ii libtext-diff-perl 1.37-1 Perl module to find differences in ii libxml-feedpp-perl 0.41-1 module to parse/write/merge/edit R ii libxml-parser-perl 2.36-1.1+b1 Perl module for parsing XML files ii perl 5.10.1-17 Larry Wall's Practical Extraction ii ucf 3.0025+nmu1 Update Configuration File: preserv Versions of packages otrs2 recommends: ii ispell 3.1.20.0-7 International Ispell (an interacti ii mysql-server 5.1.49-3 MySQL database server (metapackage ii mysql-server-5.1 [mysql-serve 5.1.49-3 MySQL database server binaries and ii procmail 3.22-19 Versatile e-mail processor Versions of packages otrs2 suggests: pn libnet-ldap-perl <none> (no description available) pn otrs2-doc-en | otrs2-doc-de <none> (no description available) -- debconf information: otrs2/remove-error: abort otrs2/pgsql/method: unix socket otrs2/pgsql/authmethod-admin: ident otrs2/pgsql/changeconf: false otrs2/pgsql/authmethod-user: ident otrs2/internal/skip-preseed: false otrs2/db/dbname: otrs2 otrs2/upgrade-error: abort otrs2/remote/newhost: otrs2/internal/reconfiguring: false otrs2/purge: false * otrs2/database-type: mysql otrs2/remote/host: otrs2/missing-db-package-error: abort otrs2/mysql/admin-user: root otrs2/install-error: abort otrs2/db/app-user: otrs otrs2/resetdbuser: true otrs2/remote/port: otrs2/upgrade-backup: true otrs2/pgsql/admin-user: postgres otrs2/dbconfig-reinstall: false otrs2/db/basepath: * otrs2/dbconfig-install: true otrs2/pgsql/manualconf: otrs2/mysql/method: unix socket otrs2/dbconfig-remove: otrs2/pgsql/no-empty-passwords: otrs2/dbconfig-upgrade: true otrs2/passwords-do-not-match: -- To UNSUBSCRIBE, email to debian-bugs-dist-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org
