Royal Bank of Scotland Group PLC 
36 St Andrew Square 
Edinburgh SCO EH2 2YB 
United Kingdom 
TEL: +44 (703) 597 3539 
Fax: +44 (700) 606 8001 

Dear customer, 

We wish to inform you of the status of your online account with us. Your 
account has been inactive for a few months later, we make our system upgrade. 

We noticed that your information has been removed from our system and we have 
not been able to contact you about your account before we upgraded our system. 
However, we want you to contact us urgently so we can update your account 
online. Currently, only the balance of (£ 10,500,000.00) is in your account 
after the upgrade on our system. 

We will send you your account online log in and password as soon as we hear 
from you so that you can see the status of your online account and 
verification. 

Thank you. 

Guy Whittaker 
Chief Financial Officer 
Royal Bank of Scotland Group




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