On Thu, May 19, 2005 at 02:55:02PM +0200, Alexandre Dupouy wrote:
> On May 19, 13:33, Stephen Quinney wrote:
> > This is fixed in the newer upstream version of request-tracker3.4
> > which is in Sid/unstable. This bug has already been reported in bug
> > #308309, see this webpage for details:
> > 
> > http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=308309
> 
> Sorry, i'll clean my glasses next time.
> > 
> > I will merge the bugs, I don't have much hope of seeing this fixed in
> > Sarge now it is in deep freeze.
> 
> Isn't it an RC bug ? In production, il really causes somes big troubles...
> 
> I'm not a Debian Policy specialist, but this package can not be considered
> usable with this bug. Can i do something to encourage the upload in Sarge ?

This does not seem to be a bug that affects everyone so the most
appropriate severity level is "important" - that is defined as "a bug
which has a major effect on the usability of a package, without
rendering it completely unusable to everyone."

I am not able to do an upload to Sarge now, that is the definition of
"deep freeze". The Debian systems prevent me from making the change. 

As it is a very simple change to fix your problem. I recommend copying
the file /usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm into
/usr/local/share/request-tracker3.4/lib/RT/Action/SendEmail.pm and
making the correction there. Any changes made there will be preserved
between package upgrades, when, for instance, there is a security bug
fix at some future date.

Stephen


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