severity 275394 minor found 275394 3.4.5-1 thanks On Thu, Oct 07, 2004 at 04:30:52PM -0400, Jeff Bailey wrote: > Package: request-tracker3.2 > Severity: normal > > When replying to a NEW ticket, I occasionally want to leave it in the > NEW state. If I select "new (Unchanged)", the ticket is still changed to > OPEN anyway.
(I'm not Cc'ing Jeff since he indicated in #275396 he's not using RT anymore.) This bug is still present in both 3.4.5 and 3.6.1. The 'On Correspond Open Tickets with template Blank' scrip first sets the status to 'open' regardless of what's specified with the web interface. Afterwards, the 'new (Unchanged)' really means just 'Unchanged' and won't touch the status at all. As there's an easy workaround (just select 'new' instead of 'new (Unchanged)'), I'm downgrading the severity of this bug to 'minor'. Cheers, -- Niko Tyni [EMAIL PROTECTED] -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
