Package: cups Version: 2.4.7-1.2+b1 Severity: normal X-Debbugs-Cc: none, Sanjoy Mahajan <[email protected]>
When using CUPS (lp), I couldn't get duplex printing to work on the
newly arrived (used) HP Laserjet M402dn. The documents come out single
sided even though I had (1) set the print queue's default options to
include two-sided-long-edge (via the web interface on port 631), (2) had
specified sides=two-sided-long-edge on the command line, and (3) had set
the printer's default (via the EWS) to duplex (long edge).
Meanwhile, the printer hardware works fine: My wife's Mac, also running
CUPS, prints duplex with no problem, and sending a PDF directly to the
printer using netcat gives duplex output too.
The problem seems to be the following, from the cups error_log (see
attached 1.log for the full output for that job):
D [21/May/2024:20:53:32 +0200] [Job 12731] ---- unsupported-attributes-tag ----
D [21/May/2024:20:53:32 +0200] [Job 12731] sides keyword two-sided-long-edge
D [21/May/2024:20:53:32 +0200] [Job 12731] ---- end-of-attributes-tag ----
D [21/May/2024:20:53:32 +0200] [Job 12731] Unable to do two-sided printing,
setting sides to \'one-sided\'.
However, the printer itself knows it can do two-sided printing. Also
from the error_log:
D [21/May/2024:20:53:32 +0200] [Job 12731] media-col-supported 1setOf keyword
media-size,media-top-margin,media-left-margin,media-right-margin,media-bottom-margin,media-type,media-source,media-source-properties,duplex-supported
And I've attached the result of running ipptool to get the printer attributes:
$ ipptool -tv ipp://NPI4CFED8.lan:631/ipp/print get-printer-attributes.test >
attributes.txt
It contains
media-col-supported (1setOf keyword) =
media-size,media-top-margin,media-left-margin,media-right-margin,media-bottom-margin,media-type,media-source,media-source-properties,duplex-supported
I've worked around the problem by setting the following default options
(from /etc/cups/lpoptions):
Default lj402 sides=DuplexNoTumble
This new setting of the "sides" keyword seems to confuse cups enough
that it doesn't bother to forcibly revert to one-sided output. And the
printer hardware's configuration of printing duplex now takes over.
For reference ,here are the printer's lpoptions:
$ lpoptions -l
PageSize/Media Size: 100x150mm 184x260mm 195x270mm 4x6 5x8 *A4 A5 A6 B5 B6
DoublePostcardRotated Env10 EnvC5 EnvDL EnvMonarch Executive FanFoldGermanLegal
ISOB5 Legal Letter Oficio Postcard Statement roc16k Custom.WIDTHxHEIGHT
InputSlot/Media Source: *Auto Manual Tray1 Tray2
MediaType/Media Type: *Stationery StationeryLightweight ExtraLight Intermediate
Midweight StationeryHeavyweight ExtraHeavy Transparency Labels
StationeryLetterhead Envelope StationeryPreprinted StationeryPrepunched
StationeryColored StationeryBond Recycled Rough
cupsPrintQuality/cupsPrintQuality: Draft *Normal
ColorModel/Output Mode: *Gray
Duplex/Duplex: None *DuplexNoTumble DuplexTumble
OutputBin/OutputBin: *FaceDown
-- System Information:
Debian Release: sid
APT prefers unstable
APT policy: (990, 'unstable'), (500, 'unstable-debug'), (500,
'testing-debug'), (500, 'testing'), (500, 'stable'), (1, 'experimental')
Architecture: amd64 (x86_64)
Foreign Architectures: i386
Kernel: Linux 6.7.9-amd64 (SMP w/4 CPU threads; PREEMPT)
Kernel taint flags: TAINT_FIRMWARE_WORKAROUND, TAINT_OOT_MODULE,
TAINT_UNSIGNED_MODULE
Locale: LANG=en_US.utf8, LC_CTYPE=en_US.utf8 (charmap=UTF-8), LANGUAGE not set
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled
Versions of packages cups depends on:
ii cups-client 2.4.7-1.2+b1
ii cups-common 2.4.7-1.2
ii cups-core-drivers 2.4.7-1.2+b1
ii cups-daemon 2.4.7-1.2+b1
ii cups-filters 1.28.17-4
ii cups-ppdc 2.4.7-1.2+b1
ii cups-server-common 2.4.7-1.2
ii debconf [debconf-2.0] 1.5.86
ii ghostscript 10.03.1~dfsg~git20240518-1
ii libavahi-client3 0.8-13+b2
ii libavahi-common3 0.8-13+b2
ii libc6 2.38-11
ii libcups2t64 2.4.7-1.2+b1
ii libgcc-s1 14.1.0-1
ii libstdc++6 14.1.0-1
ii libusb-1.0-0 2:1.0.27-1
ii poppler-utils 24.02.0-5
ii procps 2:4.0.4-4
Versions of packages cups recommends:
ii avahi-daemon 0.8-13+b2
ii colord 1.4.7-1+b1
Versions of packages cups suggests:
ii cups-bsd 2.4.7-1.2+b1
ii foomatic-db 20230202-1
ii printer-driver-cups-pdf [cups-pdf] 3.0.1-15
ii smbclient 2:4.20.1+dfsg-1
ii udev 256~rc2-3
-- debconf information:
cupsys/raw-print: true
cupsys/backend: lpd, socket, usb, snmp, dnssd
--
-Sanjoy
"An error can never become true however many times you repeat it.
The truth can never be wrong, even if no one ever hears about it."
--Mahatma Gandhi
"Not to know is bad. Not to wish to know is worse." -African proverb
1.log
Description: cups error log for job that fails to print two sided
"/usr/share/cups/ipptool/get-printer-attributes.test":
Get-Printer-Attributes:
attributes-charset (charset) = utf-8
attributes-natural-language (naturalLanguage) = en
printer-uri (uri) = ipp://NPI4CFED8.lan:631/ipp/print
requested-attributes (1setOf keyword) = all,media-col-database
Get printer attributes using get-printer-attributes [PASS]
RECEIVED: 452908 bytes in response
status-code = successful-ok (successful-ok)
attributes-charset (charset) = utf-8
attributes-natural-language (naturalLanguage) = en
printer-uri-supported (1setOf uri) =
ipp://NPI4CFED8.lan:631/ipp/print,ipps://NPI4CFED8.lan:443/ipp/print
uri-security-supported (1setOf keyword) = none,tls
uri-authentication-supported (1setOf keyword) =
requesting-user-name,requesting-user-name
printer-name (nameWithoutLanguage) = NPI4CFED8
printer-location (textWithoutLanguage) =
printer-more-info (uri) =
http://NPI4CFED8.lan:631/hp/device/info_config_AirPrint.html?tab=Networking&menu=AirPrintStatus
printer-info (textWithoutLanguage) = HP LaserJet M402dn
printer-make-and-model (textWithoutLanguage) = HP LaserJet M402dn
printer-state (enum) = idle
printer-state-reasons (keyword) = none
printer-state-message (textWithoutLanguage) =
printer-state-change-time (integer) = 0
printer-state-change-date-time (dateTime) = 0001-01-01T01:01:01+0101
ipp-versions-supported (1setOf keyword) = 1.0,1.1,2.0
ipp-features-supported (keyword) = airprint-1.4
operations-supported (1setOf enum) =
Print-Job,Print-URI,Validate-Job,Create-Job,Send-Document,Send-URI,Cancel-Job,Get-Job-Attributes,Get-Jobs,Get-Printer-Attributes,Identify-Printer
multiple-document-jobs-supported (boolean) = false
multiple-operation-time-out (integer) = 120
multiple-operation-time-out-action (keyword) = abort-job
charset-configured (charset) = utf-8
charset-supported (1setOf charset) = utf-8,us-ascii
natural-language-configured (naturalLanguage) = en
generated-natural-language-supported (naturalLanguage) = en
document-format-default (mimeMediaType) = application/pdf
document-format-supported (1setOf mimeMediaType) =
image/urf,application/pdf,application/postscript,application/vnd.hp-PCL,application/vnd.hp-PCLXL,application/PCLm,application/octet-stream,image/jpeg
reference-uri-schemes-supported (1setOf uriScheme) = http,https
printer-is-accepting-jobs (boolean) = true
queued-job-count (integer) = 0
pdl-override-supported (keyword) = attempted
printer-up-time (integer) = 14206
compression-supported (keyword) = none
color-supported (boolean) = false
page-ranges-supported (boolean) = true
job-creation-attributes-supported (1setOf keyword) =
copies,finishings,sides,orientation-requested,media,print-quality,printer-resolution,output-bin,media-col,output-mode,ipp-attribute-fidelity,job-name,page-ranges,multiple-document-handling,pdf-fit-to-page,print-scaling,print-color-mode,print-content-optimize,manual-duplex-sheet-count,margins-pre-applied,pclm-source-resolution
media-supported (1setOf keyword) =
na_letter_8.5x11in,na_legal_8.5x14in,na_executive_7.25x10.5in,na_invoice_5.5x8.5in,na_foolscap_8.5x13in,na_oficio_8.5x13.4in,na_index-4x6_4x6in,na_index-5x8_5x8in,iso_a4_210x297mm,iso_a5_148x210mm,iso_a6_105x148mm,jis_b5_182x257mm,jis_b6_128x182mm,om_small-photo_100x150mm,prc_16k-195x270_195x270mm,prc_16k-184x260_184x260mm,roc_16k_7.75x10.75in,jpn_hagaki_100x148mm,jpn_oufuku_148x200mm,na_number-10_4.125x9.5in,na_monarch_3.875x7.5in,iso_b5_176x250mm,iso_c5_162x229mm,iso_dl_110x220mm,custom_min_3x5in,custom_max_8.5x14in
media-size-supported (1setOf collection) = {x-dimension=21590
y-dimension=27940},{x-dimension=21590 y-dimension=35560},{x-dimension=18415
y-dimension=26670},{x-dimension=13970 y-dimension=21590},{x-dimension=21590
y-dimension=33020},{x-dimension=21590 y-dimension=34036},{x-dimension=10160
y-dimension=15240},{x-dimension=12700 y-dimension=20320},{x-dimension=21000
y-dimension=29700},{x-dimension=14800 y-dimension=21000},{x-dimension=10500
y-dimension=14800},{x-dimension=18200 y-dimension=25700},{x-dimension=12800
y-dimension=18200},{x-dimension=10000 y-dimension=15000},{x-dimension=19500
y-dimension=27000},{x-dimension=18400 y-dimension=26000},{x-dimension=19685
y-dimension=27305},{x-dimension=10000 y-dimension=14800},{x-dimension=14800
y-dimension=20000},{x-dimension=10477 y-dimension=24130},{x-dimension=9842
y-dimension=19050},{x-dimension=17600 y-dimension=25000},{x-dimension=16200
y-dimension=22900},{x-dimension=11000
y-dimension=22000},{x-dimension=7620-21590 y-dimension=12700-35560}
media-default (keyword) = iso_a4_210x297mm
media-col-supported (1setOf keyword) =
media-size,media-top-margin,media-left-margin,media-right-margin,media-bottom-margin,media-type,media-source,media-source-properties,duplex-supported
media-col-default (collection) = {media-size={x-dimension=21000
y-dimension=29700} media-top-margin=423 media-bottom-margin=423
media-left-margin=423 media-right-margin=423 media-source=auto
media-type=stationery duplex-supported=1}
media-col-database (1setOf collection) =
media-left-margin-supported (integer) = 423
media-right-margin-supported (integer) = 423
media-top-margin-supported (integer) = 423
media-bottom-margin-supported (integer) = 423
media-source-supported (1setOf keyword) = auto,manual,tray-1,tray-2
printer-input-tray (1setOf octetString) =
type=other;mediafeed=-2;mediaxfeed=-2;maxcapacity=-2;level=-2;status=0;name=auto;,type=sheetFeedManual;mediafeed=-2;mediaxfeed=-2;maxcapacity=100;level=0;status=8;name=manual;,type=sheetFeedAutoNonRemovableTray;mediafeed=-2;mediaxfeed=-2;maxcapacity=100;level=0;status=8;name=tray-1;,type=sheetFeedAutoNonRemovableTray;mediafeed=-2;mediaxfeed=-2;maxcapacity=250;level=-3;status=0;name=tray-2;
media-type-supported (1setOf nameWithoutLanguage) =
stationery,stationery-lightweight,extraLight,intermediate,midweight,stationery-heavyweight,extraHeavy,transparency,labels,stationery-letterhead,envelope,stationery-preprinted,stationery-prepunched,stationery-colored,stationery-bond,recycled,rough
job-constraints-supported (collection) =
{resolver-name=duplex-unsupported-media
sides=two-sided-short-edge,two-sided-long-edge
media-col={media-size={x-dimension=18415 y-dimension=26670},{x-dimension=13970
y-dimension=21590},{x-dimension=21590 y-dimension=34036},{x-dimension=10160
y-dimension=15240},{x-dimension=12700 y-dimension=20320},{x-dimension=14800
y-dimension=21000},{x-dimension=10500 y-dimension=14800},{x-dimension=18200
y-dimension=25700},{x-dimension=12800 y-dimension=18200},{x-dimension=10000
y-dimension=15000},{x-dimension=19500 y-dimension=27000},{x-dimension=18400
y-dimension=26000},{x-dimension=19685 y-dimension=27305},{x-dimension=10000
y-dimension=14800},{x-dimension=14800 y-dimension=20000},{x-dimension=10477
y-dimension=24130},{x-dimension=9842 y-dimension=19050},{x-dimension=17600
y-dimension=25000},{x-dimension=16200 y-dimension=22900},{x-dimension=11000
y-dimension=22000}
media-type=stationery-heavyweight,extraHeavy,transparency,labels,envelope,rough}}
job-resolvers-supported (collection) =
{resolver-name=duplex-unsupported-media sides=one-sided}
pages-per-minute (integer) = 40
jpeg-k-octets-supported (rangeOfInteger) = 0-11719
jpeg-x-dimension-supported (rangeOfInteger) = 0-8192
jpeg-y-dimension-supported (rangeOfInteger) = 1-8192
pdf-k-octets-supported (rangeOfInteger) = 0-75000
pdf-versions-supported (1setOf keyword) =
adobe-1.2,adobe-1.3,adobe-1.4,adobe-1.5,adobe-1.6,adobe-1.7,iso-19005-1_2005,iso-32000-1_2008
urf-supported (1setOf keyword) =
V1.4,CP99,W8,OB10,PQ3-4-5,DM1,IS1,MT1-2-3-5,RS600
printer-uuid (uri) = urn:uuid:50484350-4630-3238-3037-5820b14cfed8
marker-names (nameWithoutLanguage) = Black Cartridge HP CF226X
marker-colors (nameWithoutLanguage) = #000000
marker-types (keyword) = toner
marker-low-levels (integer) = 3
marker-high-levels (integer) = 100
marker-levels (integer) = 94
copies-default (integer) = 1
multiple-document-handling-default (keyword) = single-document
finishings-default (enum) = none
orientation-requested-default (enum) = portrait
print-quality-default (enum) = normal
printer-resolution-default (resolution) = 600dpi
sides-default (keyword) = one-sided
output-bin-default (keyword) = face-down
output-mode-default (keyword) = auto
copies-supported (rangeOfInteger) = 1-999
multiple-document-handling-supported (1setOf keyword) =
single-document,separate-documents-uncollated-copies,separate-documents-collated-copies,single-document-new-sheet
finishings-supported (enum) = none
orientation-requested-supported (1setOf enum) =
portrait,landscape,reverse-landscape,reverse-portrait,none
print-quality-supported (enum) = normal
printer-resolution-supported (1setOf resolution) = 600dpi,1200dpi
sides-supported (1setOf keyword) =
one-sided,two-sided-short-edge,two-sided-long-edge
job-impressions-supported (rangeOfInteger) = 1-99999
job-media-sheets-supported (rangeOfInteger) = 1-99999
output-bin-supported (keyword) = face-down
printer-output-tray (octetString) =
type=unRemovableBin;maxcapacity=125;remaining=-3;status=0;name=face-down;stackingorder=firstToLast;pagedelivery=faceDown;
output-mode-supported (1setOf keyword) = auto,auto-monochrome,monochrome
printer-icons (1setOf uri) =
http://NPI4CFED8.lan:631/ipp/images/printer.png,http://NPI4CFED8.lan:631/ipp/images/printer-large.png
printer-supply-info-uri (uri) =
http://NPI4CFED8.lan:631/hp/device/mSupplyStatus.html
printer-device-id (textWithoutLanguage) =
MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,URP,PCL,PDF,POSTSCRIPT;MDL:HP LaserJet
M402dn;CLS:PRINTER;DES:Hewlett-Packard LaserJet
M402dn;MEM:MEM=107MB;COMMENT:RES=1200x1;LEDMDIS:USB#ff#04#01;CID:HPLJPDLV1;IPP-E:FF-04-01,FF-04-01,FF-09-01,FF-09-01;MCT:PR;MCL:DL;MCV:2.2;
printer-dns-sd-name (nameWithoutLanguage) = HP LaserJet M402dn (4CFED8)
printer-geo-location (unknown) = unknown
printer-kind (1setOf keyword) = document,envelope,photo
landscape-orientation-requested-preferred (enum) = 5
identify-actions-default (keyword) = display
identify-actions-supported (keyword) = display
print-scaling-default (keyword) = auto
print-scaling-supported (1setOf keyword) = auto,auto-fit,fill,fit,none
printer-firmware-name (nameWithoutLanguage) = 20150506
printer-firmware-string-version (textWithoutLanguage) = 20150506
printer-firmware-version (octetString) = 20150506
which-jobs-supported (1setOf keyword) = completed,not-completed
printer-organization (textWithoutLanguage) =
printer-organizational-unit (textWithoutLanguage) =
printer-get-attributes-supported (keyword) = document-format
printer-config-change-time (integer) = 0
printer-config-change-date-time (dateTime) = 0001-01-01T01:01:01+0101
epcl-version-supported (keyword) = epcl1.0
image-enhancement-supported (keyword) = object-tagging
manual-duplex-supported (1setOf boolean) = false,true
pclm-raster-back-side (keyword) = normal
pclm-compression-method-preferred (keyword) = flate
pclm-source-resolution-supported (resolution) = 600dpi
pclm-strip-height-preferred (integer) = 64
pclm-strip-height-supported (1setOf integer) = 16,32,64,128
pdf-fit-to-page-default (boolean) = false
pdf-fit-to-page-supported (1setOf boolean) = false,true
pdf-size-constraints (integer) = 75000000
print-color-mode-default (keyword) = auto
print-color-mode-supported (1setOf keyword) =
auto,auto-monochrome,monochrome
print-content-optimize-default (keyword) = auto
print-content-optimize-supported (1setOf keyword) =
auto,photo,graphics,text,text-and-graphics
