Package: otrs
Version: 1.3.2p01-6
Severity: important
Tags: patch
After an upgrade from 1.3.2 to 1.3.2p01-6 no Agent Notification was sent
anymore when Tickets were entered in the Customer Web-Interface.
The following patch for /usr/share/otrs/Kernel/System/Ticket.pm
was successful for enabling the notification again:
Added the ## in
sub GetSubscribedUserIDsByQueueID
# check if user is valid and check permissions
my @CleanUserIDs = ();
foreach (@UserIDs) {
my %User = $Self->{UserObject}->GetUserData(UserID => $_, Valid => 1);
if (%User) {
# just send emails to permitted agents
##my %GroupMember = $Self->{GroupObject}->GroupMemberList(
## UserID => $_,
## Type => 'ro',
## Result => 'HASH',
##);
##if ($GroupMember{$Queue{GroupID}}) {
push (@CleanUserIDs, $_);
##}
}
}
return @CleanUserIDs;
Any idea what unwanted collateral damage this patch could cause?
Another error appeared after adding a new Ticket in the customer
Web-Interface about a wrong Encode package. With replacing
/usr/share/otrs/Kernel/System/Encode.pm Revision 1.10 by 1.10.2.1 from
CVS this could be fixed.
Both bugs are also entered in the OTRS bugtracker:
http://bugs.otrs.org/show_bug.cgi?id=1169
http://bugs.otrs.org/show_bug.cgi?id=1170
System is Standard Debian 3.1, with custom kernel 2.6.14.
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