Ben - a request. Bug reports below a certain size come through to debian-printing and I get them by SMTP. It is better to compress log files, otherwise I have to go looking for the CC.
On Thu 20 Apr 2017 at 21:03:08 +1000, Ben Finney wrote: > Well, now I have slightly different behaviour without changing CUPS > version. I don't know what could explain the difference, but I see > this behaviour now: Isn't life interesting? :) > * Restart the ‘cups’ service. > > * Use gnome-control-center to submit a test page job to ‘testq’. > * The job appears in the ‘testq’ queue. > * The job is shown as “Processing”. > * The ‘~/testq-out’ file appears. > * The job disappears from the ‘testq’ queue. A log should be very similar to the one for the Samsung SCX-4623 Series queue as regards the filters used. I'd advise printing to testq quite a few times to ensure it continues to work. > * Use gnome-control center to submit a test page job to ‘Samsung > SCX-4623 Series’ queue. > * The job appears in the ‘testq’ queue. > * The job is shown as “Processing”. > * The printer remains inactive. > > So the ‘testq’ queue works now, while the ‘Samsung SCX-4623 Series’ > queue exhibits the same failure. > > I have attached the corresponding ‘/var/log/error_log’. Job 68 is the one of interest. D [20/Apr/2017:20:51:03 +1000] [Job 68] argv[0]="SCX-4623-Series" The queue name. D [20/Apr/2017:20:51:03 +1000] [Job 68] argv[3]="Test page" The job name. I [20/Apr/2017:20:51:03 +1000] [Job 68] Started filter /usr/lib/cups/filter/bannertopdf (PID 20520) I [20/Apr/2017:20:51:03 +1000] [Job 68] Started filter /usr/lib/cups/filter/pdftopdf (PID 20521) I [20/Apr/2017:20:51:03 +1000] [Job 68] Started filter /usr/lib/cups/filter/gstoraster (PID 20522) I [20/Apr/2017:20:51:03 +1000] [Job 68] Started filter /usr/lib/cups/filter/rastertoqpdl (PID 20523) I [20/Apr/2017:20:51:03 +1000] [Job 68] Started backend /usr/lib/cups/backend/usb (PID 20524) The filters and backend used. D [20/Apr/2017:20:51:03 +1000] [Job 68] SpliX SpliX filter V. 2.0.0 by Aurélien Croc (AP²C) Confirmation of the printer driver used. D [20/Apr/2017:20:51:03 +1000] [Job 68] Printing on printer with URI: usb://Samsung/SCX-4623%20Series?serial=Z2WUBFFZ300396N&interface=1 D [20/Apr/2017:20:51:03 +1000] [Job 68] libusb_get_device_list=9 D [20/Apr/2017:20:51:03 +1000] [Job 68] Waiting for printer to become available. D [20/Apr/2017:20:51:03 +1000] [Job 68] Set job-printer-state-message to "Waiting for printer to become available.", current level=INFO Oh! D [20/Apr/2017:20:51:03 +1000] [Job 68] PID 20520 (/usr/lib/cups/filter/bannertopdf) exited with no errors. D [20/Apr/2017:20:51:03 +1000] [Job 68] PID 20521 (/usr/lib/cups/filter/pdftopdf) exited with no errors. Fine. D [20/Apr/2017:20:51:03 +1000] [Job 68] Start rendering... D [20/Apr/2017:20:51:03 +1000] [Job 68] Set job-printer-state-message to "Start rendering...", current level=INFO D [20/Apr/2017:20:51:03 +1000] [Job 68] Processing page 1... We are off to the races! D [20/Apr/2017:20:51:04 +1000] [Job 68] PID 20522 (/usr/lib/cups/filter/gstoraster) exited with no errors. That's good. But where is rastertoqpdl exiting? Job 70 uses it. D [20/Apr/2017:20:51:04 +1000] [Job 68] SpliX Page 1 has been compressed and is ready for rendering D [20/Apr/2017:20:51:04 +1000] [Job 68] SpliX Compression thread: work done. See ya D [20/Apr/2017:20:51:08 +1000] [Job 68] libusb_get_device_list=9 D [20/Apr/2017:20:51:08 +1000] [Job 68] Waiting for printer to become available. D [20/Apr/2017:20:51:08 +1000] [Job 68] Set job-printer-state-message to "Waiting for printer to become available.", current level=INFO D [20/Apr/2017:20:51:13 +1000] [Job 68] libusb_get_device_list=9 D [20/Apr/2017:20:51:13 +1000] [Job 68] Waiting for printer to become available. D [20/Apr/2017:20:51:18 +1000] [Job 68] libusb_get_device_list=9 D [20/Apr/2017:20:51:18 +1000] [Job 68] Waiting for printer to become available. D [20/Apr/2017:20:51:23 +1000] [Job 68] libusb_get_device_list=9 D [20/Apr/2017:20:51:23 +1000] [Job 68] Waiting for printer to become available. D [20/Apr/2017:20:51:28 +1000] [Job 68] libusb_get_device_list=9 D [20/Apr/2017:20:51:28 +1000] [Job 68] Waiting for printer to become available. Very worrying. D [20/Apr/2017:20:51:33 +1000] [Job 68] Unloading... CUPS gives up. A USB problem? A Printer problem? More testing, I'm afraid. Take the file in your $HOME produced by testq. The file utility should identify it as "HP Printer Job Language data". Send it directly to the printer with cat <printer-ready_file> > /dev/usb/lp0 Does it print? Also send the same file with lp -d <SCX-4623 Series queue> -o raw <printer-ready_file> Does it print? Thanks, -- Brian.
