Package: hplip-dataVersion: 3.16.2+repack0-7Severity: normalFile: /usr/share/hplip/base/sixext.pyTags: patch Dear Debian Maintainer, Trying to print some PDF files from atril (MATE's desktop environment viewer) failswith print error: "There was a problem processing document ..." I tried with the hplip-data in testing (3.16.2+repack0-4), and the one inunstable (3.16.2+repack0-7). This is the relevant part of /var/log/cups/error_log, (with usernamesand IP adresses edited)==================================================E [17/Mar/2016:09:27:43 +0100] [Job 267] Job stopped due to filter errors; please consult the error_log file for details.D [17/Mar/2016:09:27:43 +0100] [Job 267] The following messages were recorded from 09:27:43 to 09:27:43D [17/Mar/2016:09:27:43 +0100] [Job 267] Adding start banner page "none".D [17/Mar/2016:09:27:43 +0100] [Job 267] Adding end banner page "none".D [17/Mar/2016:09:27:43 +0100] [Job 267] File of type application/pdf queued by "XXXXX".D [17/Mar/2016:09:27:43 +0100] [Job 267] hold_until=0D [17/Mar/2016:09:27:43 +0100] [Job 267] Queued on "HP-LaserJet-600-M601" by "XXXXX".D [17/Mar/2016:09:27:43 +0100] [Job 267] time-at-processing=1458203263D [17/Mar/2016:09:27:43 +0100] [Job 267] 3 filters for job:D [17/Mar/2016:09:27:43 +0100] [Job 267] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)D [17/Mar/2016:09:27:43 +0100] [Job 267] pdftops (application/vnd.cups-pdf to application/vnd.cups-postscript, cost 100)D [17/Mar/2016:09:27:43 +0100] [Job 267] hpps (application/vnd.cups-postscript to printer/HP-LaserJet-600-M601, cost 0)D [17/Mar/2016:09:27:43 +0100] [Job 267] job-sheets=none,noneD [17/Mar/2016:09:27:43 +0100] [Job 267] argv[0]="HP-LaserJet-600-M601"D [17/Mar/2016:09:27:43 +0100] [Job 267] argv[1]="267"D [17/Mar/2016:09:27:43 +0100] [Job 267] argv[2]="XXXXX"D [17/Mar/2016:09:27:43 +0100] [Job 267] argv[3]="eldiario.pdf — (eldiario.es - Periodismo a pesar de todo)"D [17/Mar/2016:09:27:43 +0100] [Job 267] argv[4]="1"D [17/Mar/2016:09:27:43 +0100] [Job 267] argv[5]="HPPrintQuality=FastRes1200 HPTHDigit=0 noHPEdgeToEdge HPPaperSource=AutomaticallySelect noHPEconoMode number-up-layout=lrtb PageSize=A4 noHPPinPrnt number-up=2 HPSEDigit=0 OutputBin=None Duplex=DuplexNoTumble MediaType=Unspecified HPFIDigit=0 HPFTDigit=0 job-uuid=urn:uuid:da7298d8-1b7d-3a9c-7e81-fa385d8c411b media=iso-a4 job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1458203263 time-at-processing=1458203263"D [17/Mar/2016:09:27:43 +0100] [Job 267] argv[6]="/var/spool/cups/d00267-001"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[0]="CUPS_CACHEDIR=/var/cache/cups"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[1]="CUPS_DATADIR=/usr/share/cups"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[6]="CUPS_SERVERROOT=/etc/cups"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[7]="CUPS_STATEDIR=/var/run/cups"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[8]="HOME=/var/spool/cups/tmp"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[10]="SERVER_ADMIN=root@debian-machine"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[11]="SOFTWARE=CUPS/2.1.3"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[12]="TMPDIR=/var/spool/cups/tmp"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[13]="USER=root"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[14]="CUPS_MAX_MESSAGE=2047"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[15]="CUPS_SERVER=/var/run/cups/cups.sock"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[16]="CUPS_ENCRYPTION=IfRequested"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[17]="IPP_PORT=631"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[18]="CHARSET=utf-8"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[19]="LANG=en.UTF-8"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[20]="PPD=/etc/cups/ppd/HP-LaserJet-600-M601.ppd"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[21]="RIP_MAX_CACHE=128m"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[22]="CONTENT_TYPE=application/pdf"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[23]="DEVICE_URI=socket://XXX.XXX.YY.YY:9100"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[24]="PRINTER_INFO=HP LaserJet 600 M601"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[25]="PRINTER_LOCATION="D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[26]="PRINTER=HP-LaserJet-600-M601"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[27]="PRINTER_STATE_REASONS=none"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[28]="CUPS_FILETYPE=document"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-postscript"D [17/Mar/2016:09:27:43 +0100] [Job 267] envp[30]="AUTH_I****"D [17/Mar/2016:09:27:43 +0100] [Job 267] Started filter /usr/lib/cups/filter/pdftopdf (PID 26334)D [17/Mar/2016:09:27:43 +0100] [Job 267] Started filter /usr/lib/cups/filter/pdftops (PID 26335)D [17/Mar/2016:09:27:43 +0100] [Job 267] Started filter /usr/lib/cups/filter/hpps (PID 26336)D [17/Mar/2016:09:27:43 +0100] [Job 267] Started backend /usr/lib/cups/backend/socket (PID 26337)D [17/Mar/2016:09:27:43 +0100] [Job 267] pdftops - copying to temp print file \"/var/spool/cups/tmp/066df56efaa25\"D [17/Mar/2016:09:27:43 +0100] [Job 267] STATE: +connecting-to-deviceD [17/Mar/2016:09:27:43 +0100] [Job 267] Looking up \"XXX.XXX.YY.YY\"...D [17/Mar/2016:09:27:43 +0100] [Job 267] backendWaitLoop(snmp_fd=7, addr=0x8199d25c, side_cb=0x800d7340)D [17/Mar/2016:09:27:43 +0100] [Job 267] PID 26334 (/usr/lib/cups/filter/pdftopdf) exited with no errors.D [17/Mar/2016:09:27:43 +0100] [Job 267] Printer make and model: HP HP LaserJet 600 M603D [17/Mar/2016:09:27:43 +0100] [Job 267] Switching to Poppler\'s pdftops instead of Ghostscript for old HP LaserJet (\"LaserJet <number>\", no letters before <number>) printers to work around bugs in the printer\'s PS interpretersD [17/Mar/2016:09:27:43 +0100] [Job 267] Running command line for pstops: pstops 267 XXXXX \'eldiario.pdf — (eldiario.es - Periodismo a pesar de todo)\' 1 \'HPPrintQuality=FastRes1200 HPTHDigit=0 noHPEdgeToEdge HPPaperSource=AutomaticallySelect noHPEconoMode PageSize=A4 noHPPinPrnt HPSEDigit=0 OutputBin=None Duplex=DuplexNoTumble MediaType=Unspecified HPFIDigit=0 HPFTDigit=0 job-uuid=urn:uuid:da7298d8-1b7d-3a9c-7e81-fa385d8c411b media=iso-a4 job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1458203263 time-at-processing=1458203263\'D [17/Mar/2016:09:27:43 +0100] [Job 267] Using image rendering resolution 600 dpiD [17/Mar/2016:09:27:43 +0100] [Job 267] Running command line for pdftops: pdftops -level2 -origpagesizes -nocenter -r 600 /var/spool/cups/tmp/066df56efaa25 -D [17/Mar/2016:09:27:43 +0100] [Job 267] Started filter pdftops (PID 26338)D [17/Mar/2016:09:27:43 +0100] [Job 267] Started filter pstops (PID 26339)D [17/Mar/2016:09:27:43 +0100] [Job 267] Page = 595x842; 12,12 to 583,830D [17/Mar/2016:09:27:43 +0100] [Job 267] slow_collate=0, slow_duplex=0, slow_order=0D [17/Mar/2016:09:27:43 +0100] [Job 267] Before copy_comments - %!PS-Adobe-3.0D [17/Mar/2016:09:27:43 +0100] [Job 267] %!PS-Adobe-3.0D [17/Mar/2016:09:27:43 +0100] [Job 267] %Produced by poppler pdftops version: 0.38.0 (http://poppler.freedesktop.org)D [17/Mar/2016:09:27:43 +0100] [Job 267] %%Creator: cairo 1.14.6 (http://cairographics.org)D [17/Mar/2016:09:27:43 +0100] [Job 267] %%LanguageLevel: 2D [17/Mar/2016:09:27:43 +0100] [Job 267] %%DocumentSuppliedResources: (atend)D [17/Mar/2016:09:27:43 +0100] [Job 267] %%DocumentMedia: A4 595 842 0 () ()D [17/Mar/2016:09:27:43 +0100] [Job 267] %%BoundingBox: 0 0 595 842D [17/Mar/2016:09:27:43 +0100] [Job 267] %%Pages: 1D [17/Mar/2016:09:27:43 +0100] [Job 267] %%EndCommentsD [17/Mar/2016:09:27:43 +0100] [Job 267] Before copy_prolog - %%BeginPrologD [17/Mar/2016:09:27:43 +0100] [Job 267] Before copy_setup - %%BeginSetupD [17/Mar/2016:09:27:43 +0100] [Job 267] Connecting to XXX.XXX.YY.YY:9100D [17/Mar/2016:09:27:43 +0100] [Job 267] Connecting to printer.D [17/Mar/2016:09:27:43 +0100] [Job 267] Set job-printer-state-message to "Connecting to printer.", current level=INFOD [17/Mar/2016:09:27:43 +0100] [Job 267] Traceback (most recent call last):D [17/Mar/2016:09:27:43 +0100] [Job 267] File \"/usr/lib/cups/filter/hpps\", line 186, in <module>D [17/Mar/2016:09:27:43 +0100] [Job 267] os.write(output_fd, to_bytes_utf8(\'@PJL SET JOBNAME=\"%s\"\\x0a\' % title))D [17/Mar/2016:09:27:43 +0100] [Job 267] File \"/usr/share/hplip/base/sixext.py\", line 109, in to_bytes_utf8D [17/Mar/2016:09:27:43 +0100] [Job 267] return s.encode(\"utf-8\")D [17/Mar/2016:09:27:43 +0100] [Job 267] UnicodeEncodeError: \'utf-8\' codec can\'t encode character \'\\udce2\' in position 31: surrogates not allowedD [17/Mar/2016:09:27:43 +0100] [Job 267] STATE: -connecting-to-deviceD [17/Mar/2016:09:27:43 +0100] [Job 267] Connected to printer.D [17/Mar/2016:09:27:43 +0100] [Job 267] Set job-printer-state-message to "Connected to printer.", current level=INFOD [17/Mar/2016:09:27:43 +0100] [Job 267] Connected to XXX.XXX.YY.YY:9100...D [17/Mar/2016:09:27:43 +0100] [Job 267] backendRunLoop(print_fd=0, device_fd=8, snmp_fd=7, addr=0x8199d25c, use_bc=1, side_cb=0x800d7340)D [17/Mar/2016:09:27:43 +0100] [Job 267] Read 27 bytes of print data...D [17/Mar/2016:09:27:43 +0100] [Job 267] Wrote 27 bytes of print data...D [17/Mar/2016:09:27:43 +0100] [Job 267] STATE: +cups-waiting-for-job-completedD [17/Mar/2016:09:27:43 +0100] [Job 267] Waiting for printer to finish.D [17/Mar/2016:09:27:43 +0100] [Job 267] Set job-printer-state-message to "Waiting for printer to finish.", current level=INFOD [17/Mar/2016:09:27:43 +0100] [Job 267] PID 26336 (/usr/lib/cups/filter/hpps) stopped with status 1.D [17/Mar/2016:09:27:43 +0100] [Job 267] Hint: Try setting the LogLevel to "debug" to find out more.D [17/Mar/2016:09:27:43 +0100] [Job 267] PID 26337 (/usr/lib/cups/backend/socket) exited with no errors.D [17/Mar/2016:09:27:43 +0100] [Job 267] Before page loop - %%Page: 1 1D [17/Mar/2016:09:27:43 +0100] [Job 267] Copying page 1...D [17/Mar/2016:09:27:43 +0100] [Job 267] pagew = 571.0, pagel = 818.0D [17/Mar/2016:09:27:43 +0100] [Job 267] bboxx = 0, bboxy = 0, bboxw = 595, bboxl = 842D [17/Mar/2016:09:27:43 +0100] [Job 267] PageLeft = 12.0, PageRight = 583.0D [17/Mar/2016:09:27:43 +0100] [Job 267] PageTop = 830.0, PageBottom = 12.0D [17/Mar/2016:09:27:43 +0100] [Job 267] PageWidth = 595.0, PageLength = 842.0D [17/Mar/2016:09:27:43 +0100] [Job 267] Wrote 1 pages...D [17/Mar/2016:09:27:43 +0100] [Job 267] PID 26339 (pstops) exited with no errors.D [17/Mar/2016:09:27:43 +0100] [Job 267] PID 26338 (pdftops) exited with no errors.D [17/Mar/2016:09:27:43 +0100] [Job 267] PID 26335 (/usr/lib/cups/filter/pdftops) exited with no errors.D [17/Mar/2016:09:27:43 +0100] [Job 267] End of messagesD [17/Mar/2016:09:27:43 +0100] [Job 267] printer-state=3(idle)D [17/Mar/2016:09:27:43 +0100] [Job 267] printer-state-message="Filter failed"D [17/Mar/2016:09:27:43 +0100] [Job 267] printer-state-reasons=none ================================================== The error lines are: D [17/Mar/2016:09:27:43 +0100] [Job 267] File \"/usr/share/hplip/base/sixext.py\", line 109, in to_bytes_utf8D [17/Mar/2016:09:27:43 +0100] [Job 267] return s.encode(\"utf-8\")D [17/Mar/2016:09:27:43 +0100] [Job 267] UnicodeEncodeError: \'utf-8\' codec can\'t encode character \'\\udce2\' in position 31: surrogates not allowed ================================================== I found a solution (or workaroud) at:https://bugs.launchpad.net/hplip/+bug/1498366 Change line 109 in /usr/share/hplip/base/sixext.py "return s.encode("utf-8")"with"return s.encode("utf-8", errors="surrogateescape")". with this change, the filter works, and the printer prints. Best regards, and thank you for your work. Jaume
-- System Information:Debian Release: stretch/sid APT prefers testing APT policy: (500, 'testing')Architecture: i386 (i686) Kernel: Linux 4.3.0-1-686-pae (SMP w/2 CPU cores)Locale: LANG=C.UTF-8, LC_CTYPE=ca_ES.UTF-8 (charmap=UTF-8)Shell: /bin/sh linked to /bin/dashInit: systemd (via /run/systemd/system) Versions of packages hplip-data depends on:pn python3:any <none>ii xz-utils 5.1.1alpha+20120614-2.1 hplip-data recommends no packages. Versions of packages hplip-data suggests:ii hplip 3.16.2+repack0-4 -- no debconf information
