Am 15.02.2016 um 11:44 schrieb Patrick Matthäi: > Am 05.02.2016 um 12:53 schrieb alex bachmer: >> Package: otrs >> Source: otrs2 >> Version: 5.0.6-1~bpo8+1 >> Installed-Size: 227 >> Maintainer: Patrick Matthäi <pmatth...@debian.org> >> Architecture: all >> Depends: otrs2 >> Description-en: Open Ticket Request System (OTRS 5) >> OTRS is an Open source Ticket Request System (also well known as >> trouble ticket system) with many features to manage customer telephone >> calls and e-mails. The system is built to allow your support, sales, >> pre-sales, billing, internal IT, helpdesk, etc. department to react >> quickly to inbound inquiries. >> . >> This package depends on the otrs2 5.x series package. >> Description-md5: 8e0a7b6c0c591bed07ede62404238eb1 >> Homepage: http://www.otrs.org >> Section: web >> Priority: optional >> Filename: pool/main/o/otrs2/otrs_5.0.6-1~bpo8+1_all.deb >> Size: 198484 >> MD5sum: 91db5a75a732c02c7cfbbcff2527b628 >> SHA1: 9aed0cf1cc6e393195129377b003d003af0d576c >> SHA256: b648c6bb61fbec3f0487ef2ef6df18c8405aad3287933e7586a2d1662caa991f >> >> Package: otrs >> Source: otrs2 >> Version: 3.3.9-3 >> Installed-Size: 232 >> Maintainer: Patrick Matthäi <pmatth...@debian.org> >> Architecture: all >> Depends: otrs2 >> Description-en: Open Ticket Request System (OTRS 3) >> OTRS is an Open source Ticket Request System (also well known as >> trouble ticket system) with many features to manage customer telephone >> calls and e-mails. The system is built to allow your support, sales, >> pre-sales, billing, internal IT, helpdesk, etc. department to react >> quickly to inbound inquiries. For a detailed documentation see package >> otrs-doc-en or otrs-doc-de. >> . >> This package depends on the otrs2 3.x series package. >> Description-md5: 82b96b585b49727738ceb801d1535372 >> Homepage: http://www.otrs.org >> Tag: devel::lang:sql, interface::web, network::server, role::program, >> web::application, works-with::bugs, works-with::db, works-with::mail >> Section: web >> Priority: optional >> Filename: pool/main/o/otrs2/otrs_3.3.9-3_all.deb >> Size: 183970 >> MD5sum: 6fd18cc0935ab59814c5dc48b5dc5095 >> SHA1: d61a30900a2332c5ed81d75d4bd3c5b7bd2224cf >> SHA256: 21c89d52f77446aecd2b54695eb07104196998101bb08c1c7fba25311cae86e0 >> >> >> >> Hi >> >> >> After installing otrs, if i want to work on a ticket, i get the >> following error: >> >> (a messagebox apears with this message) >> "An error occurred! Do you want to see the complete error message?" >> >> after pressing ok button, it shows me: >> >> "CKEDITOR.instances[EditorID] is undefined" >> >> I use version:5.0.6-1~bpo8+1, but both version shows me the same error. >> >> thank you for your help >> >> alex >> >> > > I can not reproduce your issue. I am also using the bpo package here in > a bigger company.. > Can you reproduce this issue on a _fresh_ system with a _fresh_ browser? > Hi
figured out, that the problem only occurs with iceweasel. If i change my browser, i have no problems. Sorry about that and thanks for your reply. I´ll reconfigure iceweasel. greets alex
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