You need some sort of ticket system?I wouldn't use dbmail itself for this kind of sorting but some kind of script.
What do you mean with downloading? from a pop-source? If you use fetchmail, the original
sender stays intact.For checking if the message is replied within 2 days you can check everyday if the imap replied flag has been set, And compare it with the message-date. You'd need to create a cron script for this.
/marc
