Author: robweir
Date: Fri Sep 6 18:25:31 2013
New Revision: 1520656
URL: http://svn.apache.org/r1520656
Log:
more clean up
Modified:
openoffice/ooo-site/trunk/content/contact_us.html
Modified: openoffice/ooo-site/trunk/content/contact_us.html
URL:
http://svn.apache.org/viewvc/openoffice/ooo-site/trunk/content/contact_us.html?rev=1520656&r1=1520655&r2=1520656&view=diff
==============================================================================
--- openoffice/ooo-site/trunk/content/contact_us.html (original)
+++ openoffice/ooo-site/trunk/content/contact_us.html Fri Sep 6 18:25:31 2013
@@ -19,19 +19,46 @@
<li><h2>If you want to submit a bug report...</h2>
-<p>Note: This is not a way to receive technical support. If you need help
using OpenOffice you want to use one of the support options described above.
But if you have
+ <p>Note: This is <b>not</b> a way to receive technical support. If you
need help using OpenOffice you want to use one of the support options described
above. But if you have
found a bug that you want to report you should use our Bugzilla issue
tracking system.</p>
-<p>Get started by searching to see if your issue has already been reported by
using
-<a
href="http://www.openoffice.org/qa/issue_handling/submission_gateway.html";>the
issue submission gateway</a>, using the search
-box at the top left of the page. Searching issues with Bugzilla does not
require an account.</p>
-</li>
+ <p>To submit a bug report, use our bug reporting system, <a
href="https://issues.apache.org/ooo/";>Bugzilla</a>. The
+ <a
href="http://www.openoffice.org/qa/issue_handling/pre_submission.html";>QA issue
handling page</a> has useful information on getting started with
+ Bugzilla, including searchng for issues, applying for a Bugzilla
account, and enterring new issues.</p>
+ </li>
+
<li><h2>For problems with the website...</h2>
-
-<p>To report an outage or error on the website, please send a note to
- <a
href="mailto:[email protected]?subject=Reporting%20a%20problem%20with%20the%20OpenOffice%20website";>our
mailing list</a>.</p>
-</li>
+
+<ul>
+ <li>For problems with the <a
href="http://www.openoffice.org/";>www.openoffice.org</a> website, please
contact us via
+ <a
href="mailto:[email protected]?subject=Reporting%20a%20problem%20with%20the%20OpenOffice%20website";
+ title="Development mailing list (to receive answers you need to be
subscribed)">
+ Development mailing list</a>.</li>
+
+ <li>For problems with the <a
href="https://issues.apache.org/ooo/";>Bugzilla</a> system, please contact us via
+ <a
href="mailto:[email protected]?subject=Reporting%20a%20problem%20with%20the%20OpenOffice%20BugZilla";
+ title="BugZilla Admin mailing list (to receive answers you need to be
subscribed)">
+ BugZilla Admin mailing list</a>.</li>
+
+ <li>For problems with the <a href="http://wiki.openoffice.org/";>Wiki</a>,
please contact us via
+ <a
href="mailto:[email protected]?subject=Reporting%20a%20problem%20with%20the%20OpenOffice%20Wiki";
+ title="Development mailing list (to receive answers you need to be
subscribed)">
+ Development mailing list</a>.</li>
+
+ <li>For problems with the <a
href="https://translate.apache.org/";>Translation Pootle service</a>, please
contact us via
+ <a
href="mailto:[email protected]?subject=Reporting%20a%20problem%20with%20the%20Pootle%20translation%20service";
+ title="L10N mailing list (to receive answers you need to be subscribed)">
+ L10N mailing list</a>.</li>
+
+ <li><b>Note:</b> Please be aware that all mails do not go to a single
person but a so-called mailing list. Mails will be archived
+ and can be accessed also by other users. To receive answers, you will need
to subscribe to the mailing list before
+ sending mails (for instructions, see: <a href="mail_list.html"
title="Learn more about how to use mailing lists">
+ learn more about how to use mailing lists</a>) or you will need to follow
the
+ <a
href="http://openoffice.apache.org/mailing-lists.html";>archives</a>.</li>
+
+</ul></li>
+
<li><h2>For all other inquiries...</h2>
Please consult our <a
href="http://openoffice.apache.org/mailing-lists.html";>mailing lists page</a>
for the appropriate mailing lists.
